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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073402570
Report Date: 09/23/2026
Date Signed: 09/23/2026 04:12:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2026 and conducted by Evaluator Mone Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260917100904
FACILITY NAME:JORDEN, APRILFACILITY NUMBER:
073402570
ADMINISTRATOR:JORDEN-FAULKNER, APRILFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 708-5259
CITY:RICHMONDSTATE: CAZIP CODE:
94805
CAPACITY:14CENSUS: 14DATE:
09/23/2026
UNANNOUNCEDTIME BEGAN:
01:42 PM
MET WITH:April JordenTIME COMPLETED:
03:19 PM
ALLEGATION(S):
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Child was left unattended in a van for an extended period of time.
INVESTIGATION FINDINGS:
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On 09/23/2026 at 1:42 PM Licensing Program Analyst (LPA) Mone Flores conducted a Complaint Investigation and met with Licensee, April Jorden, at her Large Family Childcare Home and explained the purpose of the visit. Present during today's inspection were the licensee, licensee's Assistant who LPA confirmed are fingerprint cleared and fourteen (14) school-aged children in care. Licensee stated there are twenty (20) children enrolled with various schedules. Complaintant alleges that a child was left unattended in a van for an extended period of time.

During the course of the investigation, LPA toured the facility and vehicle used for transporting children and conducted interviews. Based on the evidence obtained and interviews that were conducted throughout the investigation, LPA confirmed that on 9/14/2026 Child 1 (C1) was left unattended in a parked vehicle outside of the home after pick up for at least one hour without Licensee and Licensee's assistant's awareness until Child 2 (C2) found C1 located in the back row of the vehicle upon the second round of pick up. Therefore, the allegation is SUBSTANTIATED, meaning the allegation the preponderance of evidence standard has been met.
Continued on LIC 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Mone Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 02-CC-20260917100904
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: JORDEN, APRIL
FACILITY NUMBER: 073402570
VISIT DATE: 09/23/2026
NARRATIVE
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LPA Flores informed the licensee that this report dated 9/23/26 document(s) one (1) Type A citation which shall be posted for 30 consecutive days as there is an immediate risk(s) to the health, safety, and personal rights of children in care. Also, LPA Flores informed the licensee to provide a copy of this licensing report dated 9/23/26 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A Type A Deficiency was cited and an immediate civil penalty of $500 has been assessed
(See LIC 809D & LIC 421IM).

Exit interview was conducted with licensee, April Jorden.
A copy of the report and appeal rights were provided to the licensee.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Mone Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 02-CC-20260917100904
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: JORDEN, APRIL
FACILITY NUMBER: 073402570
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/23/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/24/2026
Section Cited
CCR
102417(a)
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"Operation of a Family Child Care Home
(a)The licensee... shall ensure that children in care are supervised at all times."
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By close of business 9/24/26, Licensee will provide to LPA a written plan of how she will ensure children are accounted for upon pick up from their school going forward.
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Based on interviews conducted, the licensee did not ensure the children were supervised when C1 was left unattended in a parked vehicle for at least one hour after pick up which poses an immediate Health, safety, and personal rights risk to persons in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Mone Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3