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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073406098
Report Date: 10/09/2026
Date Signed: 10/09/2026 01:35:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2026 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260806145531

FACILITY NAME:KELLER, DONISEFACILITY NUMBER:
073406098
ADMINISTRATOR:KELLER, DONISEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(925) 325-1050
CITY:ANTIOCHSTATE:CAZIP CODE:
94531
CAPACITY:14CENSUS: 7DATE:
10/09/2026
UNANNOUNCEDTIME BEGAN:
09:24 AM
MET WITH:Donise KellerTIME COMPLETED:
01:35 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
License - Licensee is absent more than the allotted time during hours of operation.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On October 7, 2026 at 9:24am Licensing Program Analyst (LPA) Indira Loza met with Licensee Donise Keller to conclude the complaint investigation for the above allegation. Present during today's visit were 3 infants, 4 preschool-aged children, and two additional staff. LPA toured the daycare for a Health and Safety check.

During the course of the investigation LPA reviewed records, conducted observations, and conducted interviews. The complainant alleged that the licensee is gone from the daycare more than 80% of the allotted time. There is conflicting information regarding the above allegations. Therefore, the allegations are unsubstantiated, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit Interview conducted. Report and Appeal Rights were reviewed with Licensee Donise Keller and a copy provided. Notice of Site Visit was given and must remain posted 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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