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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073407921
Report Date: 10/06/2026
Date Signed: 10/06/2026 10:21:20 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/05/2026 and conducted by Evaluator Paulita De La Cruz
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260805152406
FACILITY NAME:BENNETT, SUZANNEFACILITY NUMBER:
073407921
ADMINISTRATOR:BENNETT, SUZANNEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(925) 338-2709
CITY:CONCORDSTATE: CAZIP CODE:
94520
CAPACITY:14CENSUS: 5DATE:
10/06/2026
UNANNOUNCEDTIME BEGAN:
08:43 AM
MET WITH:Suzanne BennettTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Personal Rights - Licensee did not provide comfortable accommodations for the daycare children
INVESTIGATION FINDINGS:
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Today, 10/6/2026 at 8:43 AM, Licensing Program Analyst (LPA) Paulita De La Cruz met with the licensee, Suzanne Bennett for a complaint investigation visit. Five (5) children were present today; 3 schoolage and 2 preschoolers.

Based on LPA's observations and interviews conducted during the course of this investigation, it was determined that the above allegation have occurred. It was determined that a play yard (pen) has been used to keep children in, other than for the purspose of sleeping. The preponderance of evidence to prove the alleged violation have been met. The above allegation was found to be SUBSTANTIATED. Title 22, Section 1012423(a)(2) was cited during today's visit. See LIC9099-D for one Type B citation.

Exit interiview was conducting with the licensee, Ms. Bennett and Appeal Rights were provided. The Notice of Site Visit form was provided and must be posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Paulita De La Cruz
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20260805152406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BENNETT, SUZANNE
FACILITY NUMBER: 073407921
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/06/2026
Section Cited
CCR
102423(a)(2)
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102423 Personal Rights: (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:
(2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.
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Effective immediately, the play pen and the high-chair will only be used for their intended purpose only. The licensee has stated she has 1 infant (12 months) enrolled in care at this time. The licensee has also removed the equipment out of the day care room and will only bring them out when needed.
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This regulation has not been met as evidenced by:Based on LPA observations and by the licensee's own admission, the play yard (pen) and high-chair have been used to keep children in, other than for the purpose of sleeping or eating.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Paulita De La Cruz
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2026
LIC9099 (FAS) - (06/04)
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