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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 010205449
Report Date: 06/17/2026
Date Signed: 06/17/2026 03:40:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2026 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260515111621
FACILITY NAME:LAKE SCHOOL (THE)FACILITY NUMBER:
010205449
ADMINISTRATOR:GALLO, MARIAFACILITY TYPE:
850
ADDRESS:304 LESTER AVENUETELEPHONE:
(510) 839-4227
CITY:OAKLANDSTATE: CAZIP CODE:
94606
CAPACITY:46CENSUS: 15DATE:
06/17/2026
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Awa GayeTIME COMPLETED:
03:44 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Other- Staff retaliated against another staff for filing a complaint
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/17/2026, Licensing Program Analysts (LPAs) Dana Santiago and Nicole Reynoso arrived to deliver findings to the above allegation that was received from the department on 05/15/2026. Present during inspection were 15 children with 6 teachers and director on site.

During the investigation, the LPAs conducted interviews and gathered information pertaining to workplace interactions, supervisory practices, and any changes in duties or treatment that may have occurred after the complaint was made. Interviews revealed conflicting information, as some individuals reported experiencing or observing tension among staff, while others stated that no retaliatory behavior occurred and that any changes in duties or communication were related to regular staffing needs and not linked to the complaint. No witnesses provided consistent or verifiable details showing that retaliatory action was taken as a direct result of a staff complaint to the department. Due to the lack of corroborating evidence and inconsistent accounts, the allegation does not meet the preponderance of evidence standard therefore the allegation is UNSUBSTANTIATED. Exit Interview conducted with Awa Gaye. Notice of site was given and must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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