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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 010211169
Report Date: 09/24/2026
Date Signed: 09/24/2026 03:41:02 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2026 and conducted by Evaluator Kayla Merchant
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260618134554
FACILITY NAME:CORNERSTONE CHILDREN'S CENTERFACILITY NUMBER:
010211169
ADMINISTRATOR:GRAY, TARAFACILITY TYPE:
830
ADDRESS:2407 DANA STREETTELEPHONE:
(510) 280-6126
CITY:BERKELEYSTATE: CAZIP CODE:
94704
CAPACITY:40CENSUS: 32DATE:
09/24/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Tara GrayTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Day care infant sustained fracture due to staff neglect/lack of care & supervision
INVESTIGATION FINDINGS:
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This investigation was conducted by the Investigations Branch (IB).

On 9/24/2026, Licensing Program Analysts (LPAs) Kayla Merchant and Mone Flores conducted an unannounced Subsequent Complaint Investigation at Cornerstone Children's Center. LPAs met with Director, Tara Gray and explained the purpose of investigation. There are 32 infants and and 11 staff present during today's visit and 36 infants emrolled. Complainant alleges that a day care infant sustained a fracture due to staff neglect/lack of care & supervision.
During course of investigation, Investigator Dutta conducted facility inspection, observations, record review, interviews and obtained documents. It was determined that on 6/17/2026, C1 was at the center from 0830 to 1440 hours. According to C1’s mother P1, C1 was their usual happy self, slept well the night before, and had a bottle before leaving home. Cornerstone Children’s Center staff interviewed reported C1’s morning and early afternoon were normal. However, C1 cried heavily after returning from the last afternoon outing. C1 did not want to eat and kept pushing their food away. C1 cried when being put in their highchair for mealtime. C1 was put down for a second nap because the teachers thought C1 was tired. Program Director Tara Gray said C1
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 02-CC-20260618134554
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: CORNERSTONE CHILDREN'S CENTER
FACILITY NUMBER: 010211169
VISIT DATE: 09/24/2026
NARRATIVE
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**Page 2**
found comfort on their left side (Note: fracture was in C1’s right forearm). C1 was asleep when P1 arrived, and P1 observed large silent tears coming down C1’s face. Tara Gray, Program Coordinator Jamie Peat, and Teacher Denise Hattam all communicated that something was wrong with C1. The excessive crying and overall fussiness were unusual for C1.
After leaving the center, P1 took C1 to a music class where C1 attempted to crawl twice and her arms gave out causing C1 to collapse on the floor, screaming with large tears. P1 called the medical advice line and was told to bring C1 in. A full body x-ray series showed C1 had a right forearm fracture.
Hospital: Child Abuse & Prevention Specialist, D1, said that the degree of crying could vary, but they would expect fussiness, especially when the arm is being manipulated to put C1 in a highchair or when pressure is put on the arm to crawl. The x-ray showed the fracture was new and there were no signs of healing. It was highly unlikely that C1 could have had the fracture for several days without any symptoms. Based on the onset of symptoms, the fracture likely occurred within the same day, possibly within a few hours before symptoms became apparent.
Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.
LPAs Kayla Merchant and Mone Flores informed Director Tara Gray, that this report dated 9/24/2026 documents 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.
Also, LPAs Kayla Merchant and Mone Flores informed the Director Tara Gray to provide a copy of this licensing report dated 9/24/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
A civil penalty of $500 was assessed and issued during today’s inspection.
Exit interview conducted and report was reviewed with Director, Tara Gray.
A notice of site visit was given and must remain posted for 30 days.
Appeal Right Provided.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 02-CC-20260618134554
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: CORNERSTONE CHILDREN'S CENTER
FACILITY NUMBER: 010211169
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/24/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/25/2026
Section Cited
CCR
101229(a)(1)
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(a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.
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Director will submit a statement to LPA of changes that were inplemented to prevent future lack of supervision incidents from occurring with staff signatures to indicate they are aware of the newly inplemented changes to LPA by 9/25/2026.
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This requirement was not met as evidenced by:
C1 sustained an injury while in care. However, staff were did not now how the injury occurred which posed an immediate risk to the Health, Safety or Personal Rights to children in care.
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This is a zero tolerance violation. An immediate $500 is assessed today and $100 per day will be assessed until corrected. Subsequent zero tolerance violations are $1000 immediate civil penalty and $100 per day will be assessed until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3