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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103801327
Report Date: 09/18/2026
Date Signed: 09/18/2026 02:02:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2026 and conducted by Evaluator Sha Fee Vang
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260619145632
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
103801327
ADMINISTRATOR:AVALOS, TASHAFACILITY TYPE:
830
ADDRESS:1785 VILLA DRIVETELEPHONE:
(559) 297-1888
CITY:CLOVISSTATE: CAZIP CODE:
93612
CAPACITY:34CENSUS: 25DATE:
09/18/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Tasha AvalosTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff operate out of ratio.
Unqualified staff supervise daycare children.
INVESTIGATION FINDINGS:
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On 9/18/2026, Licensing Program Analyst (LPA) Sha Fee Vang conducted an unannounced inspection to conclude the complaint investigation. LPA met with Director Tasha Avalos to discuss the purpose of the inspection and to deliver findings regarding the above allegation. A tour of the facility was conducted, and census was taken.

During the investigation, LPA Vang conducted interviews, facility observations, reviewed records, and obtained pertinent information relevant to the investigation. Observations and interviews disclosed that on several days, the toddler classroom operated out of ratio.

Based on observations, LPAs observed that during water play, staff were out of ratio with the number of children who remained outside while staff were transitioning back into the classroom, to prepare for the next activity. Based on observations, LPA observed that the toddler classroom was out of capacity at approximately 9:25 AM with 25 children in care with 6 staff members. Furthermore, observations disclosed that the toddler classroom continued to operate out of ratio.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Sha Fee Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2026 and conducted by Evaluator Sha Fee Vang
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260619145632

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
103801327
ADMINISTRATOR:AVALOS, TASHAFACILITY TYPE:
830
ADDRESS:1785 VILLA DRIVETELEPHONE:
(559) 297-1888
CITY:CLOVISSTATE:CAZIP CODE:
93612
CAPACITY:34CENSUS: 25DATE:
09/18/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Tasha AvalosTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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5
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9
Staff do not follow sanitation protocol.
INVESTIGATION FINDINGS:
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13
On 9/18/2026, Licensing Program Analyst (LPA) Sha Fee Vang conducted an unannounced inspection to conclude the complaint investigation. LPA met with Director Tasha Avalos to discuss the purpose of the inspection and to deliver findings regarding the above allegation. A tour of the facility was conducted, and census was taken.

During the course of the investigation LPA Vang conducted interviews, conducted facility observations, reviewed records and obtained pertinent information relevant to the investigation. During the inspection of the facility, LPAs observed that the areas designated for childcare use were orderly and free from hazards and did not observe the facility to be unsanitary. However, personnel cleaning duties were distributed to staff but not followed by all staff and interviews disclosed inconsistent statements.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Sha Fee Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 04-CC-20260619145632
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 103801327
VISIT DATE: 09/18/2026
NARRATIVE
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Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiency is being cited during today’s inspection. Exit interview was conducted with Director Tasha Avalos. Director was provided with Appeal Rights. A Notice of Site Visit (LIC 9213) will be provided and must remain posted for 30 days.
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Sha Fee Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 04-CC-20260619145632
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 103801327
VISIT DATE: 09/18/2026
NARRATIVE
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Based on record review, the allegation that unqualified staff supervise daycare children is corroborated. Records review showed that S#1 did not have the qualifications required by the Community Care Licensing Division to be considered a fully qualified teacher for an infant classroom, yet S#1 was used as the primary teacher for the toddler classroom during the early morning shift.

Based on the information gathered through observations, records review, and interviews, the preponderance of evidence has been met; therefore, the above allegations are found to be SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 3, two (2) deficiencies are being cited on attached LIC 9099-D.

An exit interview was conducted with Director Tasha Avalos. A copy of this report and Appeal Rights were provided and discussed with Director Tasha Avalos. A Notice of Site Visit was printed and must remain posted for 30 days.
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Sha Fee Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 04-CC-20260619145632
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 103801327
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/02/2026
Section Cited
CCR
101416.5
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(b) There shall be a ratio of one teacher for every four infants in attendance. This requirement is not met as evidence by:
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Director will submit a statement indicating that staff will be trained to ensure a fully qualified infant teacher will be available at all times to meet ratios.
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Based on LPA observations, the licensee did not comply with the section cited above. During outdoor water play, the facility only had one (1) qualified teacher with three (3) teacher’s assistants outside with twenty-two (22) infants.
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Type B
10/02/2026
Section Cited
CCR
101416.2(b)
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(b) Prior to employment, an infant care teacher shall have completed, with passing grades, at least three postsecondary semesters or equivalent quarter units in early childhood education or child development, and three postsecondary semester or equivalent quarter units related to the care of infants, at an accredited or approved college or university. This requirement is not met as evidence by:
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Director plans to appeal but will also rotate a teacher who has infant units into the toddler classroom and will shift staff schedules to meet infant component ratios for a fully qualified teacher.
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Based on records review, the licensee did not comply with the section cited above. The facility allowed S#1 to be used as the primary teacher for the toddler classroom during the early morning shift despite S#1 not having met the infant teacher qualifications.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Sha Fee Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5