<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103911452
Report Date: 09/01/2026
Date Signed: 09/01/2026 02:33:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2026 and conducted by Evaluator Miguel Herrera
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260702165831
FACILITY NAME:CRUZ DE SEGOVIA, MARIA FAMILY CHILD CAREFACILITY NUMBER:
103911452
ADMINISTRATOR:CRUZ DE SEGOVIA, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 755-1757
CITY:KERMANSTATE: CAZIP CODE:
93630
CAPACITY:14CENSUS: 5DATE:
09/01/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Maria Cruz De SegoviaTIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Out of ratio.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 01, 2026, Licensing Program Analyst (LPA) Miguel Herrera conducted an unannounced inspection to conclude the complaint investigation that was received on 07/02/2026. LPA met with Licensee Maria Cruz De Segovia to discuss the purpose of the inspection. Licensee’s assistant was also present. LPA Herrera provided Spanish translation during the inspection as Licensee Segovia is Spanish speaking.
A tour of the facility was conducted, and census was taken. During the course of the investigation LPA Herrera interviewed staff, reviewed records and conducted observations to gather additional information to investigate the above allegation.
Although LPA Herrera did not observe the facility to be operating out of ratio during the course of the investigation, LPA Herrera obtained conflicting information pertaining to the events that occurred on 07/02/2026. Based on the information obtained it was concluded that licensee had an assistant present, however LPA Herrera could not determine if the facility operated within ratio/capacity throughout the day while licensee was not present.
Continued on 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 04-CC-20260702165831
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: CRUZ DE SEGOVIA, MARIA FAMILY CHILD CARE
FACILITY NUMBER: 103911452
VISIT DATE: 09/01/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on those findings, LPA Herrera was unable to determine with certainty whether the facility was operating within or out of ratio. Therefore, although the allegation above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiency is cited during today’s inspection. An exit interview was conducted with Licensee, Maria Cruz De Segovia. Licensee Cruz De Segovia was provided with appeal rights. A notice of site visit (LIC 9213) was given and must remain posted for 30 days.

SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4