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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 125406692
Report Date: 10/18/2024
Date Signed: 10/18/2024 03:39:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2024 and conducted by Evaluator Kiriko Lynch
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240606120952
FACILITY NAME:LOCKETT, MICHELLE FAMILY CHILD CARE HOMEFACILITY NUMBER:
125406692
ADMINISTRATOR:LOCKETT, MICHELLEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 441-1712
CITY:EUREKASTATE: CAZIP CODE:
95503
CAPACITY:14CENSUS: 0DATE:
10/18/2024
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Michelle LockettTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Licensee leaves day care child in car seat for an extended period
Licensee leaves day care children in soiled diapers/clothing for an extended period
Licensee sleeps while children are in care
Licensee did not report an outbreak of lice
Licensee does not answer phone calls from parents/guardians of children in care
INVESTIGATION FINDINGS:
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On 10/18/24 at 2:15 PM, Licensing Program Analyst (LPA) Kiriko Lynch and Noah Wheeler conducted an unannounced complaint inspection and met with licensee Michelle Lockett. It was alleged Licensee leaves day care child in car seat for an extended period, Licensee leaves day care children in soiled diapers/clothing for an extended period, Licensee sleeps while children are in care, Licensee did not report an outbreak of lice, and Licensee does not answer phone calls from parents/guardians of children in care. The Licensee was interviewed on 06/18/24 at the time of complaint opening and denied the allegations. It was alleged Licensee leaves a day care child in their car seat for extended periods, specifically for sleeping and eating. Licensee denied the allegation, and stated the infant does not usually sleep for extended periods of time and she will hold the infant while she is sitting in her chair. Witnesses stated they have seen an infant in care sleeping in the car seat and/or being fed in the car seat right before pickup, and have never witnessed an infant in a pack ‘n play. It was alleged Licensee leaves day care children in soiled diapers/clothing for an extended period. Licensee denied the allegation, and stated she checks children every two hours for diaper changes, and as needed. Witnesses stated they have seen an infant and preschool age child changed
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 13-CC-20240606120952
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LOCKETT, MICHELLE FAMILY CHILD CARE HOME
FACILITY NUMBER: 125406692
VISIT DATE: 10/18/2024
NARRATIVE
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infrequently enough so they were left in soiled diapers/clothing at pickup time, and one witness marked their child’s diaper to see if it had been changed and it had not. It was alleged that Licensee sleeps while children are in care, specifically that she falls asleep in her chair with children in care. Licensee denied the allegation and stated that she never naps or falls asleep while providing care and supervision to children in the home. Witnesses stated they have seen Licensee falling asleep or napping in her chair in the living room/day care area during days and hours of operation while children were in care. It was alleged Licensee did not report an outbreak of lice, specifically to parents/guardians of children in care. Licensee denied the allegation and stated parents were the ones that informed her of their children having lice. Witnesses stated they were not told of an outbreak of lice in the home and stated it may have spread to other children in care. It was alleged Licensee does not answer phone calls from parents/guardians of children in care, specifically Licensee does not get back to them in a timely manner and will also close at the last minute frequently without responding back to them. Licensee denied the allegation, and stated she communicates and responds as needed to parents in a reasonable amount of time. Five parents (P1-P5), one staff, (S1) and four children (C1-C4) and children were interviewed on 06/03/24, 06/14/24, 07/10/24, 07/17/24, 08/12/24, 08/14/24, 08/21/24, and there were disclosures regarding the allegations. Based on the evidence obtained per interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 13-CC-20240606120952
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LOCKETT, MICHELLE FAMILY CHILD CARE HOME
FACILITY NUMBER: 125406692
VISIT DATE: 10/18/2024
NARRATIVE
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 LPAs Kiriko Lynch and Noah Wheeler informed licensee Michelle Lockett that this report dated 10/18/24 with two Type A citations shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care. Also, LPA Kiriko Lynch and Noah Wheeler informed the licensee to provide a copy of this licensing report dated 10/18/24 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. Exit interview conducted and report was reviewed with the licensee Michelle Lockett. Appeal rights and Notice of Site Visit were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 13-CC-20240606120952
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LOCKETT, MICHELLE FAMILY CHILD CARE HOME
FACILITY NUMBER: 125406692
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/18/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/21/2024
Section Cited
CCR
102425
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Infant Safe Sleep - (h) Car seats shall only be used for transportation purposes and shall not be used for sleeping. This requirement was not met as evidenced by: Interviews revealed Licensee did not use play yard for sleeping infant and sometimes used the car seat or the
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Licensee stated she understands the Title 22 regulations and will send Licensing a written statement stating so via email by due date.
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couch, chair, or floor. Based on interviews, the licensee did not comply with the section above which poses an immediate health, safety or personal rights risk to children in care.
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Type A
10/21/2024
Section Cited
CCR
102417
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Operation of a Family Child Care Home (a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times. This requirement was not met as evidenced by: Interviews revealed Licensee was observed to be falling asleep/asleep in
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Licensee stated she understands the Title 22 regulations and will send Licensing a written statement stating so via email by due date.
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her chair while supervising and caring for children in her family child care home. Based on interviews, the licensee did not comply with the section above which poses an immediate health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 13-CC-20240606120952
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LOCKETT, MICHELLE FAMILY CHILD CARE HOME
FACILITY NUMBER: 125406692
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/18/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/21/2024
Section Cited
CCR
102423(1)
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Personal Rights - (a) Each child receiving services from a family child care home shall have certain rights... : (1) To be treated with dignity in his/her personal relationship with staff and other persons. This requirement was not met as evidenced by: Interviews revealed at
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Licensee stated she understands the Title 22 regulations and will send Licensing a written statement stating so via email by due date.
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least a couple children had been left for extended periods in soiled diapers/clothes while in care at the FCCH. Based on interviews, the licensee did not comply with the section above which poses a potential health, safety or personal rights risk to children in care.
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Type B
10/21/2024
Section Cited
CCR
102423(2)
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Personal Rights - (a) Each child receiving services from a family child care home shall have certain rights... : (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement was not met as evidenced by: Interviews revealed
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Licensee stated she understands the Title 22 regulations and will send Licensing a written statement stating so via email by due date.
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children were in care at the home with lice and some parents were not informed of outbreak by Licensee. Based on interviews, the licensee did not comply with the section above which poses a potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 13-CC-20240606120952
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LOCKETT, MICHELLE FAMILY CHILD CARE HOME
FACILITY NUMBER: 125406692
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/18/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/21/2024
Section Cited
CCR
102417
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102417 Operation of a Family Child Care Home
(c) The home shall maintain telephone service. This requirement was not met as evidenced by: Interviews revealed Licensee was not available to communicate in a timely manner to
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Licensee stated she understands the Title 22 regulations and will send Licensing a written statement stating so via email by due date.
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parents/guardians when they attempted to contact Licensee. Based on interviews, the licensee did not comply with the section above which poses a potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6