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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013422427
Report Date: 10/06/2026
Date Signed: 10/06/2026 01:33:27 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2026 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260720100811
FACILITY NAME:KIDDIE ACADEMYFACILITY NUMBER:
013422427
ADMINISTRATOR:SARAH DESOUSAFACILITY TYPE:
830
ADDRESS:1400 N. VASCO RD.TELEPHONE:
(925) 292-1948
CITY:LIVERMORESTATE: CAZIP CODE:
94551
CAPACITY:36CENSUS: 9DATE:
10/06/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Director, Sarah DesousaTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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9
-Staff did not follow safe sleep protocol.
INVESTIGATION FINDINGS:
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13
Licensing Program Analysts (LPAs) Jyoti Saini and Diana Campos arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPA met with Director Sarah DeSousa and explained the purpose of the inspection. Present during the inspection, director and three staff members supervising 9 infants.
Based on interviews and record reviews, LPAs determined that the child (C1) was placed directly to sleep on their stomach by staff for approximately 1–2 minutes. Based on the video footage provided, the LPAs determined that although the staff remained present with the child, Title 22 regulations require that infants under 12 months of age be placed on their backs to sleep unless a valid medical exemption is on file. The preponderance of evidence standard has been met; therefore, the allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Section 101430(a)(3)(A), is cited on the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 52-CC-20260720100811
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: KIDDIE ACADEMY
FACILITY NUMBER: 013422427
VISIT DATE: 10/06/2026
NARRATIVE
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A notice of site visit was given and must remain posted for 30 days. A copy of appeal rights and report was given to director. Exit interview was conducted with director, Sarah DeSousa.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 52-CC-20260720100811
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: KIDDIE ACADEMY
FACILITY NUMBER: 013422427
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/16/2026
Section Cited
CCR
101430(a)(3)(A)
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101430 Infant Care Activities (a) Notwithstanding Section 101230, the following shall apply:(3) All infants shall be given the opportunity to sleep without distraction or disturbance from other activities at the center whenever the infant desires.
(A) Staff shall place infants up to 12 month of age on their backs for sleeping.

This requirement is not met as evidenced by:

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The licensee shall provide safe sleep training to all staff to ensure compliance with Title 22 regulations. Training shall be completed by the plan of correction due date, and proof of training, including staff acknowledgements, shall be submitted to CCLD.
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Based on the interviews and record review, licensee did not comply with the section cited above. The interviews and video footage revealed that an infant was placed on the stomach to sleep during nap time, which poses a potential health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2026 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260720100811

FACILITY NAME:KIDDIE ACADEMYFACILITY NUMBER:
013422427
ADMINISTRATOR:SARAH DESOUSAFACILITY TYPE:
830
ADDRESS:1400 N. VASCO RD.TELEPHONE:
(925) 292-1948
CITY:LIVERMORESTATE:CAZIP CODE:
94551
CAPACITY:36CENSUS: 9DATE:
10/06/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Director, Sarah DesousaTIME COMPLETED:
01:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff inappropriately restrained infant.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Jyoti Saini and Diana Campos arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPA met with Director Sarah DeSousa and explained the purpose of the inspection. Present during the inspection, director and three staff members supervising 9 infants.
During the course of the investigation, the LPA conducted interviews. Based on the statements obtained, the LPA did not find concrete evidence to support the allegation. Therefore, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
A notice of site visit was given and must remain posted for 30 days. A copy of appeal rights and report was given to director. Exit interview was conducted with director, Sarah DeSousa

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4