<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700690
Report Date: 10/15/2026
Date Signed: 10/15/2026 02:45:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2026 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20261009091912
FACILITY NAME:PRIMROSE SCHOOL OF LIVERMOREFACILITY NUMBER:
015700690
ADMINISTRATOR:PRIYANKA SHARMAFACILITY TYPE:
860
ADDRESS:2901 Las Positas RDTELEPHONE:
(925) 215-7372
CITY:LivermoreSTATE: CAZIP CODE:
94551
CAPACITY:188CENSUS: 125DATE:
10/15/2026
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:director, Priyanka SharmaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Day care is out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jyoti Saini conducted an unannounced 10-day complaint investigation visit. LPA met with Director Priyanka Sharma and explained the purpose of the inspection. Present during today’s visit were the director and 25 teachers supervising 125 children.
Based on the interviews conducted, the statements obtained indicate that during morning drop-off times, classrooms occasionally fall out of ratio. However, when staff request assistance or notify administration, additional support is provided, and coverage arrives to meet ratio requirements.The preponderance of evidence standard has been met; therefore, the allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Section 101216.3 (a), is cited on the attached LIC 9099D

Appeal rights were provided. An exit interview was conducted with director, Priyanka Sharma.
A notice of site visit was posted and must remain posted for a period of 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 52-CC-20261009091912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: PRIMROSE SCHOOL OF LIVERMORE
FACILITY NUMBER: 015700690
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/23/2026
Section Cited
CCR
101216.3(a)
1
2
3
4
5
6
7
101216.3 Teacher-Child Ratio (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.
This requirement is not met as evidenced by:
1
2
3
4
5
6
7
The director shall adjust staffing schedules to ensure ratio coverage during peak transition times, and additional staff shall be scheduled during peak drop-off periods to ensure immediate ratio coverage and prevent classrooms from exceeding the 1:12 requirement. A written plan shall be submitted to the Community Care Licensing Division (CCLD) to prevent this from occurring in the future by POC due date.
8
9
10
11
12
13
14
Based on the interviews, the Licensee did not comply with the section cited above, which poses a potential risk to the health, safety, and personal rights of the children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2