<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191290314
Report Date: 10/09/2026
Date Signed: 10/09/2026 04:26:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2026 and conducted by Evaluator Evelyn Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260717140618
FACILITY NAME:YMCA CHILD DEVELOPMENT CENTERFACILITY NUMBER:
191290314
ADMINISTRATOR:CARRILLO, ROCIOFACILITY TYPE:
850
ADDRESS:1200 NO. MACLAYTELEPHONE:
(818) 365-6881
CITY:SAN FERNANDOSTATE: CAZIP CODE:
91340
CAPACITY:85CENSUS: 53DATE:
10/09/2026
UNANNOUNCEDTIME BEGAN:
11:55 AM
MET WITH:Rocio Gomez, Site DirectorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yelled at two children in a attempt to have them come down from a planter.

Reporting party disclosed hearing a slap sound when staff was interacting with the two chidlren.

Staff pulled child from the shirt to have child sit down.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 10/09/2026, Licensing Program Analyst (LPA) Evelyn Garcia met with Rocio Gomez for the purpose of conducting additional interviews and delivering findings regarding the complaint investigation and allegations noted above. Upon arrival, LPA conducted a tour of the facility and verified a census of 53 children, with 11 staff members providing care and supervision. All adults had been fingerprinted and cleared.

During today's investigation, LPA gathered additional evidence relevant to the complaint. The investigation consisted of interviews with children, staff, and relevant parties, as well as document reviews. The interviews revealed that although Staff #1 raised her voice at a child, she did so out of concern that the child was going to fall and get hurt. The interviews did not indicate that the volume or tone of her voice was intended to intimidate or threaten the child. In addition, the interviews revealed that the slapping sound heard by the Reporting Party (RP) was Staff #1 slapping her own thigh to get the child's attention after seeing him on the planter. There was no evidence that Staff #1 pulled the child by the shirt to make him sit down.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Evelyn Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20260717140618
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: YMCA CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 191290314
VISIT DATE: 10/09/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Interviews further revealed that although there had been reports of staff using harsh tones with children or parents, there was no evidence to support that such conduct occurred during this incident. Staff #2 stated that training had been provided to address the previous concerns and that the staff member's performance had improved, with no recurring incidents reported since the training.

Based on the information obtained and LPA's observations and interviews, there are inconsistent statements about the above allegations and have been deemed unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.


An exit interview was conducted. A copy of this report, the Notice of Site Visit, were provided to Site Director Rocio Gomez.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Evelyn Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2