<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191501824
Report Date: 09/03/2026
Date Signed: 09/03/2026 10:39:15 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2026 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20260731152923
FACILITY NAME:DOWNEY UNITED METHODIST CHURCH NURSERY SCHOOLFACILITY NUMBER:
191501824
ADMINISTRATOR:CYNTHIA CRUZFACILITY TYPE:
850
ADDRESS:10801 S DOWNEY AVETELEPHONE:
(562) 923-8719
CITY:DOWNEYSTATE: CAZIP CODE:
90241
CAPACITY:76CENSUS: 38DATE:
09/03/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Director Cynthia Cruz TIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yell and speak to day care children in an inappropriate manner.
Staff does not provide adequate supervision to day care children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection at the facility for the purpose of following up on the allegations listed above. LPA met with Director Cynthia Cruz and informed her of the reason for the visit.
During this investigation, LPA conducted interviews with staff, parents and children. Staff interviews did not corroborate the allegations. 7 staff interviewed stated they have not witnessed any staff speaking to children in an inappropriate manner. Staff mentioned that regarding supervision, there is always one or two teachers in the classrooms and there is adequate supervision when playing outdoors. Staff stated that when outdoors, they position themselves throughout the playground to cover supervision in all areas and they communicate with each other if they witness any children needing assistance.
Parent and children interviews did not corroborate the allegations. Parents interviewed did not have concerns about the care provided to children and have continued to return to the facility.
__Continued on page 2___
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20260731152923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: DOWNEY UNITED METHODIST CHURCH NURSERY SCHOOL
FACILITY NUMBER: 191501824
VISIT DATE: 09/03/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2
Children interviewed expressed feeling excited and happy when at school.
The reporting party was not available for interview.

Based on the interviews conducted, the above allegations are found to be unsubstantiated. Although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated.

No deficiencies will be cited today.

A copy of this report and a notice of site visit was given and must remain posted for 30 days.


Exit interview was conducted with the Director, Cynthia Cruz.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2