RP also disclosed that staff did not report prior injuries involving C1 until the following day or several days later that occurred on 11/07/25, 03/02/26, and 06/05/26. LPA reviewed three ouch reports and observed that on 11/07/25 C1 was scratched on the left side of their nose and parents were provided the ouch report on 11/12/25. Ouch report dated 03/02/26 revealed that C1 scrapped their right knee and parents were provided the ouch report on 03/03/26. Ouch report dated 06/05/26 revealed that C1 was scratched on the left side of the cheek and parents were provided an ouch report on 06/09/26. LPA observed that the ouch reports were received after the injuries occurred because parents of C1 signed and dated each report.

LPA conducted interviews with S1 thru 6. According to S1 and S2, everything is reported to parents or guardians even if there are no visible marks. Per S1, incidents/injuries are reported in person, and an ouch report is provided at the end of the day unless the parent/guardian doesn’t want to wait for the written report they can be picked up the following day.

Staff interviewed revealed that parents/guardians are notified of incidents/injuries via PROCARE (online communication app for parents), ouch/incident reports, or phone calls. According to staff, head injuries require a phone call that is done by administration and not teachers. Staff also corroborated that incidents/injuries should be reported at the end of the day during pick-up.

According to S1, parent of C1 reached out regarding the head injury that occurred on 07/27/26 and disclosed that they did not receive a phone call. S1 stated that S2 signed the ouch report and because it was a head injury the facility should have called the parent. S1 stated that there is a possibility that staff reported the injuries involving C1 to their parent or guardian during pick up; however, it cannot be confirmed or denied since the staff who signed the ouch reports are either not present, may not remember, or no longer working at the facility. S1 also revealed that there has been occasions when staff, parents, or guardians have written the wrong date on the ouch reports that may lead to a misunderstanding.

Page 2 of 4

Interview with S3 revealed that on 07/27/26 they left early and do not know if an ouch report was provided to the parents of C1. S3 stated that when the teacher leaves for the day there should be communication with the closing staff to ensure that incident/ouch reports are provided to parents/guardians. According to S3, though it doesn’t happen often, they have returned to their classroom and observed incident/ouch reports from the previous day but immediately notify parents/guardians.

Interview with S4 revealed that they were not present on 07/27/26 and cannot confirm or deny if an ouch report was provided to the parents of C1. According to S4, some parents have disclosed that administration didn’t call to notify them of an incident/injury; however, S4 denied that incident/injuries are reported the following day.

Interview with S5 revealed that they were not present on 07/27/26 and cannot confirm or deny if an ouch report was provided to the parent of C1. According to S5, if a child is sent to another classroom and the teacher is not present, the incident/ouch report will be provided the following day. S5 randomly disclosed during the interview that C4 sustained a head injury (unknown date), and parent or guardian disclosed that they did not receive a message on PROCARE but that the incident report was provided to S2. S5 stated that when there’s an incident/ouch report in their classroom they leave a sticky note for the closing staff as a reminder to provide reports during pick-up though the closing staff should be checking to see if there are any incident/ouch reports.

Interview with S6 revealed that they recalled S5 providing an ouch report to the parent of C1; however, staff did not confirm the date when the ouch report was given. According to S6, parents/guardians are notified of incidents/injuries most of the time and on the same day. There are conflicting statements regarding staff not following reporting requirements involving C1 on the above-mentioned dates.

Page 3 of 4

During the course of the investigation, LPA reviewed Maryvale’s family handbook which documents that the facility will communicate with families via ouch reports documenting minor bumps, bruises, scrapes; however, it does not indicate that families will be notified of the injury when the child is picked up from the facility. LPA issued a technical advisory for the facility to review their handbook so that it meets notifying parents or guardians the nature of the injury when children are picked up.

This agency has investigated the complaint alleging “Staff does not ensure reporting requirements are followed.” Based on interviews and records reviewed, the allegation is deemed UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

A notice of site visit was given and must remain posted for 30 days.

An exit interview was conducted, and a copy of this report was provided to facility representative Stephanie Garcia.

Page 4 of 4