<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191870957
Report Date: 07/31/2026
Date Signed: 07/31/2026 03:06:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2026 and conducted by Evaluator Claudia Kam
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260609144543
FACILITY NAME:TRINITY STREET EARLY EDUCATION CENTERFACILITY NUMBER:
191870957
ADMINISTRATOR:KIMBERLY JORDANFACILITY TYPE:
850
ADDRESS:3816 TRINITY STTELEPHONE:
(323) 232-4017
CITY:LOS ANGELESSTATE: CAZIP CODE:
90011
CAPACITY:114CENSUS: DATE:
07/31/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Vivian BeansTIME COMPLETED:
01:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff do not provide adequate supervision to the daycare children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/31/2026 at 9:00 AM Licensing Program Analyst (LPA) Claudia Kam conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegation. LPA announced purpose of inspection and was allowed entry to facility by facility representative Vivian Beans. LPA took a self guided tour of the facility. There were 51 children present with 10 staff upon arrival.

During the investigation LPA obtained a copy of the facility roster, a copy of the employee roster and reviewed injury reports, attendance sheets, staff files and conducted interviews with staff, and parents.

Information gathered confirms that the facility is not meeting regulation that children shall not be left without the supervision of a teacher at any time. Interviews with Staff 1, Staff 2 and Staff 5 confirmed that unqualified facility staff are left with children for supervision purposes when the facility is short staffed particularly at morning transition or for breaks.
Page 1 of 2
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 54-CC-20260609144543
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: TRINITY STREET EARLY EDUCATION CENTER
FACILITY NUMBER: 191870957
VISIT DATE: 07/31/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Staff 1, Staff 2, Staff 4 and Staff 5 interviews confirmed that aides are supervising children during morning transition with no teacher present. Parent interview with Parent 2 confirmed that there are concerns regarding supervision of their children due to frequent injury.

Based on the LPAs observations, interviews conducted, and record review which were consistent in their facts establishing that the alleged even had occurred and that the facility did not take the actions needed to prevent it. The preponderance of evidence standard has been met; therefore, the above allegations is found to be SUBSTANTIATED.
California Code of Regulations, Title 22, Division and Chapter #, are being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with Facility Representative, Principle Vivian Beans.

Page 2 of 2
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2026 and conducted by Evaluator Claudia Kam
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260609144543

FACILITY NAME:TRINITY STREET EARLY EDUCATION CENTERFACILITY NUMBER:
191870957
ADMINISTRATOR:KIMBERLY JORDANFACILITY TYPE:
850
ADDRESS:3816 TRINITY STTELEPHONE:
(323) 232-4017
CITY:LOS ANGELESSTATE:CAZIP CODE:
90011
CAPACITY:114CENSUS: 51DATE:
07/31/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Vivian BeansTIME COMPLETED:
01:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Daycare child sustained injuries due to staff neglect or physical abuse.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/31/2026 at 9:00 AM Licensing Program Analyst (LPA) Claudia Kam conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by facility representative Vivian Beans. LPA took a self guided tour of the facility. There were 51 children present with 10 staff upon arrival.

During the investigation LPA obtained a copy of the facility roster, a copy of the employee roster and reviewed injury reports, attendance sheets, staff files, conducted interviews with staff, and parents.

Based on the LPAs observations, interviews, and record review, it was found that an incident did occur where a child sustained injuries while in care.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 54-CC-20260609144543
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: TRINITY STREET EARLY EDUCATION CENTER
FACILITY NUMBER: 191870957
VISIT DATE: 07/31/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The incident was witnessed by Staff 1 and Staff 6. Staff 6 was with the child at the time of the incident. Staff 1 and Staff 6 stated that the child was sitting at a table and was throwing themselves onto the floor repeatedly during lunch transition. Staff 6 allowed the child to calm down while observing him and providing guidance and assistance to stand and sit to prevent injury. Scratches appear to be surface level with broken skin and redness on the surrounding edges. The size of scratches could not be calculated but appear small in relation to the facial area. There was a small dime size red bump on the inner edge of Child 1’s left eyebrow and a darkening of the skin on his chin. Injuries although varied were minimal and self inflicted. Staff were present during the incident and observed the incident take place. Staff took measures to minimize the damage by providing assistance and guidance.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with Facility Representative, Principal Vivian Beans.

Page 2 of 2
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 54-CC-20260609144543
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: TRINITY STREET EARLY EDUCATION CENTER
FACILITY NUMBER: 191870957
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/31/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/31/2026
Section Cited
CCR
101229(a)(1)
1
2
3
4
5
6
7
The licensee shall provide care and supervision as necessary to meet the children's needs.
(a)(1)No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This regulation was not met as evidenced by:
1
2
3
4
5
6
7
Facility representative has hired an additional teacher and has made changes to room locations and has submitted her staff rotation plan and staff schedules. Facility reprentative will conduct a supervision training and submit the agenda and sign in sheet by 8/30/26 to the department.
8
9
10
11
12
13
14
Based on interview, the facility did not ensure that a teacher was present at all times during instruction hours. Aides were left with no supervising Teacher which poses a potential Health and, Safety, and Personal Rights risk to persons in care.
8
9
10
11
12
13
14
Type B
08/01/2026
Section Cited
CCR
101216.3(h)
1
2
3
4
5
6
7
(h)Persons employed for clerical, housekeeping and maintenance functions shall not be included as teachers in the teacher-child ratio. This regulation was not met as evidenced by:
1
2
3
4
5
6
7
Facility reprentative will conduct a supervision training and submit the agenda and sign in sheet by 8/30/26 to the department.
8
9
10
11
12
13
14
Based on interview, the facility was utilizing the facility attendant for supervision purposes. Staff interviews confirmed that the attendant supervised the children during opening hours to assist with care, which poses a potential Health and, Safety, and Personal Rights risk to persons in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7