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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191890476
Report Date: 05/15/2026
Date Signed: 09/18/2026 10:19:56 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Janet Gil
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260326112321
FACILITY NAME:SYLVAN PARK EARLY EDUCATION CENTERFACILITY NUMBER:
191890476
ADMINISTRATOR:CLAUDIA ARAUJOFACILITY TYPE:
850
ADDRESS:15011 DELANO ST.TELEPHONE:
(818) 997-8972
CITY:VAN NUYSSTATE: CAZIP CODE:
91411
CAPACITY:166CENSUS: 127DATE:
05/15/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Claudia Araujo - PrincipleTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff handled a day care child roughly.
INVESTIGATION FINDINGS:
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THIS IS AN AMENDED REPORT THAT SUPERSEDES THE PREVIOUS REPORT.

On July 10, 2026, at approximately 9:45 a.m., Licensing Program Analysts (LPAs) Janet Gil and Nathanael John Mooberry conducted an unannounced complaint inspection to investigate the allegation(s) listed above. LPAs met with the Principal of the school, Claudia Araujo. At the time of the visit, there were 102 enrolled children, and 24 staff members present, including the Principal. All staff members were verified to have fingerprint clearance through the Los Angeles Unified School District (LAUSD).

During the course of the investigation, LPA Gil toured the facility, conducted observations, interviewed staff and enrolled children, and obtained copies of the children's roster, LIC 500 Personnel Report, staff handbook, and internal LAUSD documentation related to the incident and investigation. LPA Gil also reviewed records pertaining to the staff members and children involved.
(Continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 58-CC-20260326112321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SYLVAN PARK EARLY EDUCATION CENTER
FACILITY NUMBER: 191890476
VISIT DATE: 05/15/2026
NARRATIVE
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THIS IS AN AMENDED REPORT THAT SUPERSEDES THE PREVIOUS REPORT.
(9099-C Continued)
Pertaining to the allegation that, “Staff handled a day care child roughly,” the Reporting Party (RP) stated that Child 1 (C1) reported that a staff member assigned to Classroom 5 grabbed C1's arm roughly and took C1 to the bathroom adjacent to the classroom activity space.
LPA Gil interviewed the head teacher, six staff members assigned to Classroom 5, and five children enrolled in Classroom 5. During the staff interviews, Staff 5 (S5) disclosed that S5 witnessed an incident involving Staff 6 (S6) and C1. S5 stated that S6 pulled C1 into the bathroom to wash C1's hands. S5 stated that C1 was very verbal and appeared upset during the incident. S5 further stated that the incident was immediately reported to the Principal for further review.
On July 10, 2026, LPAs interviewed Principal Claudia Araujo. Principal Araujo stated that there were no previous incidents involving S6 documented in the facility's records. Principal Araujo explained that LAUSD documents reported incidents and conducts an internal investigation. Principal Araujo stated that both parents were notified of the incident by telephone. She further stated that LAUSD conducted an internal investigation and held a conference with S6 on May 29, 2026. Copies of the internal investigation and related documentation were provided to LPA Gil for review. On July 10, 2026, LPAs interviewed C1. C1 described the daily routine at school, identified the current teachers, and stated that S6 was C1's former teacher. C1 stated that C1 enjoyed being in S6's classroom with friends. When asked about the bathroom, C1 stated that the children washed their hands frequently. C1 denied that anything had occurred that made C1 feel sad, scared, or upset and stated that C1 felt happy.
The facility self-reported the incident to the Department within the required reporting timeframe.
Based on the information obtained during the investigation, including interviews with staff and enrolled children, observations, and review of facility and LAUSD documentation, there was conflicting information regarding the circumstances surrounding the interaction between S6 and C1. Although S5 reported observing S6 pull C1 into the bathroom to wash C1's hands, there was insufficient evidence to prove that S6 grabbed C1's arm roughly or handled C1 in an inappropriate manner.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A Notice of Site Visit was provided and must remain posted for 30 days during the facility's hours of operation.
An exit interview was conducted, and the report was reviewed with Principal Claudia Araujo.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 58-CC-20260326112321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: SYLVAN PARK EARLY EDUCATION CENTER
FACILITY NUMBER: 191890476
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Janet Gil
COMPLAINT CONTROL NUMBER: 58-CC-20260326112321

FACILITY NAME:SYLVAN PARK EARLY EDUCATION CENTERFACILITY NUMBER:
191890476
ADMINISTRATOR:CLAUDIA ARAUJOFACILITY TYPE:
850
ADDRESS:15011 DELANO ST.TELEPHONE:
(818) 997-8972
CITY:VAN NUYSSTATE:CAZIP CODE:
91411
CAPACITY:166CENSUS: 127DATE:
05/15/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Diego Lopez DiazTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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2
3
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5
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9
Staff did not report an unusual incident timely to authorized representatives of a day care child.
INVESTIGATION FINDINGS:
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On May 15, 2026, at approximately 9:00 AM, Licensing Program Analyst (LPA) Janet Gil conducted an unannounced complaint visit for the purpose of investigating the allegation listed above. Upon arrival, LPA met with the Head Teacher of the Shcool, Diego Lopez Diaz (S1). Per S1, the principal, Claudia Araujo, was out today due to training.There were 127 enrolled children and 28 staff members present at the time of the visit, including S1. All staff members have fingerprint clearance through LAUSD.

During the investigation, LPA Gil toured the facility, made observations, interviewed staff, and obtained copies of the children's roster, staff personnel record, and staff manual.
Pertaining to the allegation that, “Staff did not report an unusual incident timely to authorized representatives of a day care child”.

Per the Reporting Party (RP), the involved child (C1) stated that a staff member from Classroom 5 grabbed C1’s arm roughly and took C1 to the bathroom adjacent to the classroom activity space. Per RP, the incident was not reported in a timely manner and was only disclosed to RP’s partner.

(Continued on 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 58-CC-20260326112321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SYLVAN PARK EARLY EDUCATION CENTER
FACILITY NUMBER: 191890476
VISIT DATE: 05/15/2026
NARRATIVE
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(9099-C Continued)

LPA Gil interviewed the principal (P1) of the facility. P1 stated she called the parents immediately after the incident, disclosed what occurred, and informed the parents that the child would be moved to Classroom 2 due to LAUSD protocol of separating staff from the child. P1 also scheduled a tour with the mother of C1 on 03/26/2026, and a sign-in sheet for the scheduled tour date was provided. The incident was also reported to Licensing in a timely manner.

Therefore, based upon observations and interviews conducted, the above allegation may have happened or is valid; however, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. As a result, the allegation is deemed unsubstantiated.

Notice of Site Visit was given and must remain posted for 30 days.

An exit interview was conducted, and the report was reviewed with the Head Teacher, Diego Lopez Diaz.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5