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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 196216378
Report Date: 07/09/2026
Date Signed: 07/09/2026 11:49:00 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2026 and conducted by Evaluator Seena Parsapour
COMPLAINT CONTROL NUMBER: 17-CC-20260513104848
FACILITY NAME:KNOLLS LEARNING STUDIO - INFANT CENTER, THEFACILITY NUMBER:
196216378
ADMINISTRATOR:TRESSA MENDOZAFACILITY TYPE:
830
ADDRESS:28348 AGOURA ROADTELEPHONE:
(818) 991-7752
CITY:AGOURA HILLSSTATE: CAZIP CODE:
91301
CAPACITY:8CENSUS: 7DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Tressa MendozaTIME COMPLETED:
10:29 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation #1: Staff handled child in a rough manner
Allegation #2: Staff did not prevent child from becoming injured in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/09/2026 at 9:00AM, Licensing Program Analyst (LPA) Seena Parsapour conducted an unannounced Complaint Investigation inspection of the abovementioned Child Care Center (CCC) for the purpose of delivering findings pertaining to the above listed allegations. LPA met with Facility Representative Tressa Mendoza and explained the nature & purpose of the inspection. At the time of the inspection, LPA observed seven (7) infants under the care & supervision of two (2) staff members (cleared & associated).
The investigation included two (2) unannounced inspections & observations, records review, and interviews. Interviews were conducted with five (5) parents of children currently enrolled, and with Facility Representative, Staff #01 (S1), and S2. Records reviewed include the facility roster, staff files for Facility Representative, S1, & S2.

(Cont. 9099-C, Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Seena Parsapour
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20260513104848
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: KNOLLS LEARNING STUDIO - INFANT CENTER, THE
FACILITY NUMBER: 196216378
VISIT DATE: 07/09/2026
NARRATIVE
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4
5
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7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
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32
In regard to Allegation #1 & Allegation #2, observations, records reviewed, and interviews did not corroborate the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are deemed UNSUBSTANTIATED.

No deficiencies were cited during today’s inspection.
A notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided to Facility Representative. Exit interview conducted and report was reviewed with Facility Representative Tressa Mendoza.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Seena Parsapour
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2