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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403366
Report Date: 09/17/2026
Date Signed: 09/17/2026 02:32:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2026 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260630103223
FACILITY NAME:KID'S CASTLE CHILD CARE CENTERFACILITY NUMBER:
197403366
ADMINISTRATOR:SAWYER, LYNETTEFACILITY TYPE:
850
ADDRESS:745 NORTH LA BREA AVE.TELEPHONE:
(310) 677-2997
CITY:INGLEWOODSTATE: CAZIP CODE:
90302
CAPACITY:162CENSUS: 92DATE:
09/17/2026
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH: Shanell Yates Administrative Asst.TIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Admission Agreement- Staff do not follow the terms of the admission agreement
Personal Righs- Staff yell at children in care
INVESTIGATION FINDINGS:
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On 07/15/2026 at 1:45 p.m. Licensing Program Analyst (LPA’s) Doris Whitmore and Patsy Plancarte conducted an unannounced complaint investigation and met with Shanell Yates, Admin. Asst. LPA Whitmore explained the purpose of the visit to conduct children interviews and file review. There were a total of 85 children in care supervised by 13 staff. A file review was conducted, and Admission Agreement was read and reviewed.
On 07/22/2026 at 9:36 a.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Lynette Jones Sawyer, Director. LPA Whitmore explained the purpose of the visit to conduct a file review of staff qualifications. LPA reviewed a total of 20 staff files. LPA reviewed five children files for Admission Agreement. There was a total of 82 children and 14 staff.
The Department conducted a full investigation, which included staff, children, and parent interviews. There were no disclosures made pertaining to the allegation Personal Rights- Staff yell at children in care. For the allegation of Admissions Agreement- Staff do not follow the terms of the admission agreement.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20260630103223
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KID'S CASTLE CHILD CARE CENTER
FACILITY NUMBER: 197403366
VISIT DATE: 09/17/2026
NARRATIVE
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Based on the review of the Admission Agreement and LPA’s review of the document. At the time of the enrollment the parent signed the Admission Agreement dated 01/30/2025. That acknowledges what is not permitted at any time for boys and that hair must be ½ inch. Therefore, the allegations are deemed unsubstantiated. Meaning, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred. No deficiencies cited.

An exit interview was conducted, a copy of this report was reviewed and issued along with appeal rights and Notice of Site Visit. Notice of Site Visit is to be posted for 30 days.


SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2