<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403568
Report Date: 07/09/2026
Date Signed: 07/09/2026 04:28:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2026 and conducted by Evaluator Joselito DelMundo
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260417165729
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197403568
ADMINISTRATOR:GENESIS BENITEZFACILITY TYPE:
830
ADDRESS:44400 FOXTONTELEPHONE:
(661) 948-1767
CITY:LANCASTERSTATE: CAZIP CODE:
93535
CAPACITY:24CENSUS: 8DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:Genesis Benitez, DirectorTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation 1: Lack of care and supervision resulting in children eating feces
Allegation 2: Staff did not ensure the childcare was kept clean and sanitary
Allegation 3: Staff do not take precautions to mitigate the spread of illness
Allegation 5: Staff are operating over ratios
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On July 9, 2026, at 1:35 P.M., Licensing Program Analyst (LPA) Joselito L. Del Mundo conducted a follow up complaint inspection at KinderCare Learning Center. The purpose of the inspection was to deliver the findings regarding the above complaint allegations. Upon arrival, LPA met with Director Genesis Benitez and was granted access to the facility. LPA observed a total of eight sleeping toddlers inside the room with one staff providing care and supervision. LPA obtained copies of the Sign in and out sheet.

The investigation included interviews with parents, staff members, and the director, as well as a review of relevant documents.

On April 17, 2026, the Department received three allegations. One allegation alleged that there was lack of care and supervision which resulted in children eating feces.

Information obtained revealed that the incident occurred on April 10, 2026, between 9:30 A.M. to 9:50 A.M.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Joselito DelMundo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20260417165729
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403568
VISIT DATE: 07/09/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Pg 2

At the time of the incident, there were four infants inside the classroom with one staff member (Staff 1, S1) present. There was one child (Child 1, C1) that had diarrhea and soiled the carpet. The other child (Child 2, C2) was inside the classroom and was playing on the carpet with C1. There was another staff (Staff 2, S2) who came in to help and clean C1. During the incident, C1 was observed to have feces on C1’s cheek. However, staff could not determine if the child was able to ingest feces.

Based on confidential interviews with relevant parties, the allegation regarding lack of care and supervision resulting in children eating feces could not be corroborated. Parent interviews conducted did not express any concern with the care the facility provides.

A second allegation was received, alleging that staff did not ensure the childcare was kept clean and sanitary. Interviews revealed that during the incident that occurred on April 10, 2026, staff 1 cleaned and disinfected the carpet that got soiled by feces. The director also contacted the cleaning company on the day of the incident. However, cleaning for the carpet was scheduled for April 12, 2026, but it was not cleaned until April 18, 2026.

A third allegation was received alleging that staff do not take precautions to mitigate the spread of illness. Based on records review and confidential interviews, there were no infants reported to be ill during the above time frame.

A fourth allegation was received alleging that staff are operating over ratios. Based on observation and records review, children were transferred to the toddler’s classroom where available staff can provide care and supervision. The facility is within ratio when children were transferred to the other classroom. It was also determined that the staff are within ratio when providing care and supervision during nap time.

Based on interviews, record review, and observation, there is not enough evidence regarding the following allegations: lack of care and supervision resulting in children eating feces, staff did not ensure the childcare was kept clean and sanitary, staff do not take precautions to mitigate the spread of illness, and staff are operating over ratios. Therefore, the allegations are deemed unsubstantiated at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Joselito DelMundo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20260417165729
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403568
VISIT DATE: 07/09/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Pg 3

violations did or did not occur.

Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, and a copy of this report and appeal rights were reviewed with facility director Genesis Benitez.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Joselito DelMundo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3