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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197405299
Report Date: 09/23/2026
Date Signed: 10/29/2026 01:52:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2026 and conducted by Evaluator Melissa Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260528091434
FACILITY NAME:RUIZ FAMILY CHILD CAREFACILITY NUMBER:
197405299
ADMINISTRATOR:LUZ RUIZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 891-9382
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:14CENSUS: 7DATE:
09/23/2026
UNANNOUNCEDTIME BEGAN:
09:29 AM
MET WITH:Licensee Luz RuizTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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9
Licensee did not provide adequate supervision resulting in children engaging in inappropriate behavior.
Licensee did not provide adequate supervision resulting in child being injured.
Licensee did not advise children's authorized representative of incidents.
Licensee left child in a soiled diaper for an excessive amount of time.
Adult in home handled child in a rough manner.
INVESTIGATION FINDINGS:
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THIS IS AN AMENDED REPORT THAT SUPERSEDES THE PREVIOUS REPORT.

Licensing Program Analyst (LPA) Melissa Zaragoza conducted an unannounced complaint inspection to the above facility on 10/23/2026. LPA arrived at the facility at 9:20AM and met with Luz Ruiz, Licensee, who guided analyst on a tour of the facility. During visit there were 7 children (2 infants, 4 preschoolers, 1 school age), with 2 staff, ABA therapist, the licensee’s daughter, and spouse upon arrival.

The purpose of today’s visit is to deliver findings for the above allegations. One of the five allegations was investigated by the Department Investigation Branch (IB), Investigator, Laura Garcia, while LPA Zaragoza investigated the remaining four allegations.

Page 1 of 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Melissa Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20260528091434
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: RUIZ FAMILY CHILD CARE
FACILITY NUMBER: 197405299
VISIT DATE: 09/23/2026
NARRATIVE
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THIS IS AN AMENDED REPORT THAT SUPERSEDES THE PREVIOUS REPORT.

Page 2 of 2.

Throughout the course of the investigation, IB investigated the allegation that the, Licensee did not provide adequate supervision resulting in children engaging in inappropriate behavior. Per IBs investigation they conducted interviews and collected pertinent information. Based on the evidence obtained, IB concluded that the allegation was unsubstantiated.

LPA investigated the allegations, Licensee did not provide adequate supervision resulting in child being injured, Licensee did not advise children's authorized representative of incidents, Licensee left child in a soiled diaper for an excessive amount of time, and Adult in home handled child in a rough manner.

The Licensee denies the allegations and stated children are always supervised. The Licensee provided LPA with daily report logs containing notes they type to summarize how the day went and document whether any incidents occurred. Per licensee, parents are notified by telephone or verbally of any incident they logged into their notes. Licensee also states children’s diapers are changed every hour or when needed.

When interviewing Staff #1 (S1) disclosed children are never left unattended and there are always several adult staff members supervising, and present at the facility. Staff stated there is always at least five adults present in the home, at all times.

Children were not interviewed for this investigation.

On 06/03/2026, 09/21/2026, and 09/23/2026 LPA conducted a visit and observed the facility during nap time. LPA observed the licensee and staff supervising children. LPA did not observe children being handled in a rough manner. LPA observed children’s diapers being changed when needed. LPA also observed the licensee’s daily notes, summarizing how the day went. Based on LPAs investigation which included interviews, observations, and record review there were no disclosures made to corroborate the allegations.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with the licensee, Luz Ruiz, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Melissa Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2