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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197406721
Report Date: 10/07/2026
Date Signed: 10/14/2026 10:41:27 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2026 and conducted by Evaluator Judy Laureano
COMPLAINT CONTROL NUMBER: 30-CC-20260630130248
FACILITY NAME:BELL FAMILY CHILD CAREFACILITY NUMBER:
197406721
ADMINISTRATOR:BELL, KEYLA R.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 310-3277
CITY:SANTA MONICASTATE: CAZIP CODE:
90404
CAPACITY:14CENSUS: 0DATE:
10/07/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Keyla BellTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Licensee did not ensure proper supervision resulting in a child leaving the facility
INVESTIGATION FINDINGS:
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*This is an amended report to reflect facility inspection was conducted on 10/12/26 from 8:50 am -10:00 am and NOT 10/7/26*
On 10/12/2026 Licensing Program Analysts (LPA) Judy Laureano and Sharmaine Robinson arrived at the above mentioned facility for the purpose of delivering findings. LPAs met with Licensee Keyla Bell, who guided LPAs on a tour of the home.

LPAs toured the indoor and outdoor areas where care and supervision takes place and observed no children in care. Shortly after initiating inspection S2 arrived.

On 7/1/2026, Licensing Program Analyst (LPA) initiated a complaint investigation at the facility and met with Licensee Keyla Bell. At approximately 9:27 am, LPA conducted a physical inspection of all daycare areas, observing three (3) children, the Licensee, and one (1) staff member in attendance. LPA verified facility rosters for children and staff, initiated interviews with the Licensee and Assistant (S2), and requested video surveillance footage (Ring Doorbell Camera) for 06/30/2026 between 11:48 am to 12:20 pm.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20260630130248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BELL FAMILY CHILD CARE
FACILITY NUMBER: 197406721
VISIT DATE: 10/07/2026
NARRATIVE
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The Licensee used her cell phone to begin playing the footage. LPA stood next to Licensee and Staff 2, as footage starting at 11:50 a.m. was being reviewed. In the footage, LPA observed S2 enter the camera frame carrying a child wearing a yellow shirt and stating “This woman said…” The Licensee then stopped the video and told LPA she would play the video from the computer instead. LPA observed the Licensee use a laptop for a few minutes. LPA informed Licensee that the footage could be viewed on the cellphone. License returned to the LPA and attempted to play the footage again. However, the part of the recording of S2 walking in with a child was no longer available. The segment showing S2 carrying the child had been deleted.

During an interview, Adult 1 (A1) disclosed that on 06/30/2026 at approximately 12:10 p.m., A1 was driving down the street when A1 observed a child wandering onto the street unattended. A1 picked up the child and walked toward the facility, where S2 was standing by the black door and took the child from A1.

Based on A1’s interview and the dashcam footage obtained from the A1’s vehicle which captures the minor child wandering onto the public street unsupervised, the allegation that the Licensee did not ensure proper supervision resulting in a child leaving the facility is Substantiated. Type A citation issued, please see LIC 9099D.
LPA Laureano informed Licensee Keyla Bell that this report dated 10/12/2026 documents 1 Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Laureano informed Licensee, Keyla Bell, to provide a copy of this licensing report dated 10/12/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20260630130248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BELL FAMILY CHILD CARE
FACILITY NUMBER: 197406721
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/12/2026
Section Cited
CCR
102417(a)
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(a) The licensee shall be present in the home and shall ensure that children in care are at all times…
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Licensee will ensure children are supervised at all times as required by 102417(a). Effective immediately, gates and doors will be checked daily, and visual supervision will be maintained indoors and outdoors. The supervision plan has been reviewed with all adults in the home. Proof of correction will be submitted by the due date.

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This requirement is not met as evidenced by: Based on A1’s interview and the dashcam footage obtained from the A1’s vehicle which captures the minor child wandering onto the public street unsupervised.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2026
LIC9099 (FAS) - (06/04)
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