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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197411212
Report Date: 08/18/2026
Date Signed: 08/18/2026 01:40:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2026 and conducted by Evaluator Brittanee Cleveland
COMPLAINT CONTROL NUMBER: 58-CC-20260624115538
FACILITY NAME:TUTOR TIME LEARNING CENTERFACILITY NUMBER:
197411212
ADMINISTRATOR:CHERYL GARTSMANFACILITY TYPE:
830
ADDRESS:5855 DE SOTO AVENUETELEPHONE:
(818) 710-1677
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:48CENSUS: 15DATE:
08/18/2026
UNANNOUNCEDTIME BEGAN:
09:23 AM
MET WITH:Cheryl Gartsman, Director and CeTIME COMPLETED:
02:35 PM
ALLEGATION(S):
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Staff did not utilize an appropriate feeding technique with a daycare child
Staff inappropriately grabbed a daycare child.
Staff did not prevent the facility from an outbreak.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Brittanee Cleveland conducted an unannounced case management visit on 08/18/2026. LPA arrived at the facility and met with Cheryl Gartsman, Director, who guided LPA on tour of facility. The purpose of today’s visit is to deliver findings for a complaint investigation. At the time of visit, there are 15 Children and 7 Staff.

During the investigation, LPA conducted interviews with the reporting party, the facility director, and additional staff. LPA collected an up-to-date roster and multiple reports for the incident.

LPA was informed that the child no longer attends this facility.

LPA observed staff interacting with the children while the facility tour was being conducted. When LPA interviewed the staff for procedures for working with the children, staff were able to explain and demonstrate how to supervise the children when feeding and playing. -- Page 1

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Brittanee Cleveland
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20260624115538
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411212
VISIT DATE: 08/18/2026
NARRATIVE
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LPA was given a company issued memo with directions for supervising children. These handouts included information for infant safe sleep, feeding, and playing.

Staff stated there was no outbreak in room. Staff stated that when children become sick parents are contacted immediately. LPA observed records stating children becoming sick but not with the same symptoms and illnesses. LPA observed a letter to parents for when children become ill.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit was given and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative.

Exit interview was conducted and report was reviewed with the director, Cheryl Gartsman.

-- Page 2

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Brittanee Cleveland
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2