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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197492856
Report Date: 02/14/2025
Date Signed: 02/14/2025 12:21:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2024 and conducted by Evaluator Annelise Villa
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20241120143402
FACILITY NAME:ARMSTRONG FAMILY CHILD CAREFACILITY NUMBER:
197492856
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:0CENSUS: 7DATE:
02/14/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Stephanie Armstrong, LicenseeTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Allegation 1: Licensee transported day care children to an unauthorized licensed facility
INVESTIGATION FINDINGS:
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On February 14, 2025, Licensing Program Analyst (LPA) Annelise Villa conducted an unannounced complaint visit to deliver the findings. Due to facility relocation, the complaint visit was conducted at Licensee's current facility (197700870). LPA was met by the Licensee Stephanie Armstrong who permitted entry to the facility. LPA toured the facility with the Director according to the facility sketch. Upon arrival, LPA observed 6 preschool age children and 1 infant with Licensee and 1 staff caring for them.

During the investigation, LPA collected pertinent documents, completed record reviews, and conducted confidential interviews. Complaint allegations state Licensee transported children from school to a family child care home, instead of the child care center they were enrolled in. During interviews conducted, Licensee confirmed transportation was provided to the children to an associated family child care home. LPA verified the facility did not have any documented agreements for transporting children to their associated facility at that time. This is a Type B citation, see the LIC 9099D for the details.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20241120143402
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: ARMSTRONG FAMILY CHILD CARE
FACILITY NUMBER: 197492856
VISIT DATE: 02/14/2025
NARRATIVE
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Based on information obtained, observations, and interviews with relevant complaint parties, the allegation is deemed SUBSTANTIATED. A finding of substantiated means that allegations were valid because the preponderance of the evidence standard has been met. As a result of the investigation, the facility was found to be in noncompliance with Title 22 Regulations and has been cited deficiencies, see the LIC 9099-D for the details.

An exit interview was conducted, and a copy of this report was provided to the Facility Representative along with the Notice of Site Visit and Appeal Rights.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20241120143402
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: ARMSTRONG FAMILY CHILD CARE
FACILITY NUMBER: 197492856
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/14/2025
Section Cited
CCR
102423(a)(2)
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Personal Rights 102423(a)(2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.This requirement is not met as evidenced by:
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Licensee shall make transportation agreement with parent signaturesfor children who will come to the home and the center.
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Based on interviews and record reviews, Licensee did not comply with the section cited above by transporting children to a family child care home, instead of the child care center they were enrolled in ,which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3