197493523-7-28-2026-58-CC-RRAS-DXKVZL-20260903165255

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197493523
Report Date: 07/28/2026
Date Signed: 07/28/2026 12:37:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/08/2026 and conducted by Evaluator Amelia Morales

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20260608133204

FACILITY NAME:	MANOUKIAN FAMILY CHILD CARE		FACILITY NUMBER:	197493523
ADMINISTRATOR:	MANOUKIAN, EILEEN		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(818) 621-8532
CITY:	TARZANA	STATE: CA	ZIP CODE:	91356
CAPACITY:	14	CENSUS: 9	DATE:	07/28/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Eileen Manoukian		TIME COMPLETED:	12:55 PM

ALLEGATION(S):

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Provider hits daycare children.
Provider yells at daycare children.
Provider forces daycare child(ren) to finish meals.
Provider serves expired food to daycare children.
Provider denied daycare child water.
Provider forced daycare child to drink milk causing child to throw up.

INVESTIGATION FINDINGS:

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On 7/28/2026, Licensing Program Analyst (LPA) Amelia Morales conducted an unannounced visit to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA Morales was greeted by Licensee Eileen Manoukian. LPA Morales stated the purpose of this visit, and was guided on a tour of the facility. At the time of the visit, Licensees assistant was also present. A census was taken there were 9 children during the time of the visit.

During the course of the investigation observations were made, interviews were conducted, physical plant was toured, children's rosters was collected and obtained other pertinent information.

(Continued on 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Amelia Morales
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20260608133204

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: MANOUKIAN FAMILY CHILD CARE	FACILITY NUMBER: 197493523
	VISIT DATE: 07/28/2026

NARRATIVE

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Per the Reporting Party (RP): Provider hits daycare children, provider yells at daycare children, provider forces daycare child(ren) to finish meals, provider serves expired food to daycare children, provider serves expired food to daycare children, provider denied daycare child water, and provider forced daycare child to drink milk causing child to throw up.

Regarding the allegation of "Provider hits daycare children," Licensee denied ever using physical discipline. Licensee stated she uses calming techniques such as deep breathing, offering water, redirection, and supportive guidance based on children’s ages. Regarding the allegation of "provider yells at daycare children," Licensee denied any incidents of children or staff perceiving her tone as yelling. Pertaining to the allegation "provider forces daycare child(ren) to finish meals," Licensee stated children may request additional portions and children are not required to finish food. Licensee stated If a child refuses to eat, Licensee asks whether the child dislikes the food or is unwell and notifies parents. Licensee stated she follows parent and medical instructions for children with special dietary needs. Regarding the allegation " provider serves expired food to daycare children" Licensee stated she prepares fresh food daily and freezes leftovers. Licensee denied ever serving expired food. Only the Licensee is responsible for meal preparation.

Regarding the allegation "provider denied daycare child water, "Licensee stated children have access to water throughout the day. Water bottles are kept outside during outdoor play, and children bring them inside afterward. Licensee stated she refills water as needed and assistants encourage frequent “water breaks.” Licensee denied limiting water access. Regarding the allegation "provider forced daycare child to drink milk causing child to throw up" Licensee denied forcing a child to finish their milk causing them to throw up.

During the interview with the staff, they also denied the allegations and did not report observing any of the alleged incidents mentioned. LPA interviewed children no disclosures were made. Parents interviewed did not present concerns related to the above-mentioned allegations and were pleased with the services and care being provided to their children. No disclosures were made.

(Continued on 9099-C)

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Amelia Morales
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 58-CC-20260608133204

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: MANOUKIAN FAMILY CHILD CARE	FACILITY NUMBER: 197493523
	VISIT DATE: 07/28/2026

NARRATIVE

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LPA conducted observations during the visits on 6/12/2026 and 7/28/2026. LPA observed children approaching both the Licensee and assistant for comfort. Children appeared relaxed and did not show signs of fear, flinching, or distress. LPA did not observe any yelling or raised voices. LPA observed children drinking water from their bottles throughout the visit. Water bottles were brought indoors and placed on the counter to be refilled as needed. LPA observed positive interactions, including children hugging the Licensee and staff. LPA observed the Licensee preparing snacks consisting of fresh fruits, pretzels and cookies.

Based on the evidence as documented above, these allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

No deficiencies are being cited.

A notice of site visit was given to Licensee Eileen Manoukian.

Exit interview conducted and report was reviewed with Licensee Eileen Manoukian.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Amelia Morales
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026

LIC9099 (FAS) - (06/04)

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