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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494112
Report Date: 06/18/2026
Date Signed: 06/18/2026 04:53:13 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2026 and conducted by Evaluator Lisa Clayton
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260610093236
FACILITY NAME:DEMARRAIS FAMILY CHILD CAREFACILITY NUMBER:
197494112
ADMINISTRATOR:DEMARRAIS, JEANNEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 396-3322
CITY:SANTA MONICASTATE: CAZIP CODE:
90405
CAPACITY:14CENSUS: 5DATE:
06/18/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:JEANNE DeMARRAIS, LICENSEETIME COMPLETED:
02:30 PM
ALLEGATION(S):
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CRIMINAL RECORD CLEARANCE: Unfingerprinted adult present in facility
INVESTIGATION FINDINGS:
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On 06/18/2026, Licensing Program Analyst (LPA) Lisa Clayton arrived unannounced at the DeMarrais family child care home, to deliver findings on the complaint of a Criminal Record Clearance violation alleging that the Licensee allowed an un-fingerprinted adult present in facility.

LPA Clayton was greeted by Licensee Jeanne DeMarrais. LPA Clayton observed 5 children being cared for and supervised by Licensee and 2 fingerprint cleared staff.

On 06/10/2026, LPA Clayton completed an initial 10-day complaint investigation. During inspection, the LPA toured the facility, completed interviews with staff and received documents related to the complaint.

A full investigation was conducted which included observations, record reviews and interviews. Based on record review of the employees Guardian profile which showed that her fingerprint clearance was not complete prior to her presence in the facility, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 Division 12, Chapter 3, and Article 03, are being cited on the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20260610093236
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: DEMARRAIS FAMILY CHILD CARE
FACILITY NUMBER: 197494112
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/18/2026
Section Cited
CCR
102370(d)(1)
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102370(d) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing, or volunteering in a licensed facility:(1) Obtain a California clearance or a criminal record exemption as required by the Department
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The applicant was granted a fingerprint clearance on June 11, 2026. Licensee will check Guardian to verify that the fingerprint process is complete prior to allowing staff to be present in the facilty and prior to providing care to children.
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This requirement was not met as evidenced by: LPA Clayton review of the employees Guardian profile indicating that she had been fingerprinted on 06/09/2026, and licensees admission that she had been working at the child care home since April 2026, which posed and immediate Health and Safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20260610093236
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: DEMARRAIS FAMILY CHILD CARE
FACILITY NUMBER: 197494112
VISIT DATE: 06/18/2026
NARRATIVE
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LPA Clayton informed Licensee Jeanne that this report dated 06/18/2026 documents (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Clayton informed Licensee Jeanne to provide a copy of this licensing report dated 06/18/2026 that documents a Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224) must be placed in the child's file for verification.

An exit interview was conducted, and this report and Appeal Rights were discussed and provided to Licensee Jeanne DeMarrais.

LPA Clayton posted a notice of site visit which must remain posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3