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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494112
Report Date: 06/18/2026
Date Signed: 06/18/2026 04:49:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2026 and conducted by Evaluator Lisa Clayton
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260617100210
FACILITY NAME:DEMARRAIS FAMILY CHILD CAREFACILITY NUMBER:
197494112
ADMINISTRATOR:DEMARRAIS, JEANNEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 396-3322
CITY:SANTA MONICASTATE: CAZIP CODE:
90405
CAPACITY:14CENSUS: 5DATE:
06/18/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:JEANNE DEMARRAIS, LICENSEETIME COMPLETED:
11:30 AM
ALLEGATION(S):
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OPERATION OF A FAMILY CHILD CARE HOME: Rat feces observed in the facility
INVESTIGATION FINDINGS:
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On 06/18/2026, Licensing Program Analyst (LPA) Lisa Clayton arrived unannounced at the DeMarrais family child care home, to conduct a 10-day compliant inspection on the allegations mentioned above, received by the El Segundo Child Care Regional Office (ESCCRO) on 06/17/2026.

LPA Clayton was greeted by Licensee Jeanne DeMarrais. LPA Clayton observed 5 children being cared for and supervised by Licensee and 2 fingerprint cleared staff.

LPA Clayton toured the facility inside and outside for Health and Safety. LPA Clayton observed and took photos of rat feces in the main day care room (sun room) and in the following food prep areas:
• Inside of the kitchen cabinet where food served to the children is stored
• On the kitchen counter, where food served to the children is prepared
• Inside of the stove, where food served to the children is prepared


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20260617100210
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: DEMARRAIS FAMILY CHILD CARE
FACILITY NUMBER: 197494112
VISIT DATE: 06/18/2026
NARRATIVE
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Based on LPA Clayton’s observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation of Operation of a Family Child Care Home is found to be SUBSTANTIATED. Per Title 22, Division 12, Chapter 3, of the California Code of Regulations, one (1) Type B citation was issued (see LIC 9099D).

An exit interview was conducted, and a copy of this report was provided to Licensee Jeanne DeMarrais.
LPA Clayton posted a Notice Of Site Visit, which is to remain posted for 30 days.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20260617100210
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: DEMARRAIS FAMILY CHILD CARE
FACILITY NUMBER: 197494112
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/18/2026
Section Cited
CCR
102417(b)
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102417 (b) The home shall be kept clean and orderly, with heating and ventilation for safety and comfort.
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Licensee advised that she has an exterminator scheduled to conduct an assessment inspection tomorrow June 19, 2026 and to perform the extermination process on Saturday, June 20, 2026. Licensee will forward copies of both reports to the Department immediately upon receipt.
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This requirement was not met as evidenced by: LPA Clayton's observation of rat feces in the food prep areas including inside of the stove as well as the main day care room, which poses a potential Health and Safety risk to children in care.
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Licensee will also ensure that the food prep areas are cleaned throughout the day, specificially before and after food prep. Licensee will also have the stove and kitchen professionally cleaned and provide proof to the Department immediately upon receipt. Licensee stated she is no longer preparing meals, but serving prepared snacks and parents will provide meals.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3