197494953-9-28-2026-30-CC-LPHS-DYBTHF-20260927144441

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197494953
Report Date: 08/26/2026
Date Signed: 09/28/2026 10:00:37 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2026 and conducted by Evaluator Ranita Richmond

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20260528130118

FACILITY NAME:	BRIGHT HORIZONS AT PLAYA VISTA		FACILITY NUMBER:	197494953
ADMINISTRATOR:	BRISEIDA PALACIOS		FACILITY TYPE:	830
ADDRESS:	12126 E WATERFRONT DRIVE		TELEPHONE:	(310) 424-3168
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90094
CAPACITY:	40	CENSUS: 31	DATE:	08/26/2026
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Daisy Montenegro		TIME COMPLETED:	10:35 AM

ALLEGATION(S):

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Neglect/Lack of Supervision

INVESTIGATION FINDINGS:

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*Amended to add public status*
On 8/26/2026 Licensing Program Analyst (LPA) Ranita Richmond arrived at the above-mentioned Childcare Center for the purpose of delivering findings for the above-mentioned allegation. Upon arrival, LPA met with Daisy Montenegro, field assistant director and discussed the purpose of the visit. LPA toured the facility and observed 31 children in care with 9 staff providing care and supervision.

During the visit LPA toured the facility and conducted observations.

A full investigation was conducted which included observations, records reviews, and interviews. Based on observations, record reviews, and interviews, which were conducted and recorded, there is not sufficient evidence to show that neglect/lack of supervision was violated. Therefore, the above allegation is found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Ranita Richmond
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20260528130118

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BRIGHT HORIZONS AT PLAYA VISTA	FACILITY NUMBER: 197494953
	VISIT DATE: 08/26/2026

NARRATIVE

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On 06/03/2026, Licensing Program Analyst (LPA) Ranita Richmond completed an initial 10-day complaint investigation. During inspection, the LPA toured the facility, obtained pertinent documents, and completed interviews with staff.

Between 06/05/26 and 08/20/26 LPA Richmond contacted parents of children enrolled in the above-named Childcare Center to conduct interviews.

On 6/16/26 LPA Richmond completed a subsequent visit, which included observations and interviews with staff.

On 8/20/26 LPA Richmond completed a subsequent visit, which included observations and interviews with staff and parents.

On 8/26/26 LPA Ranita Richmond conducted an unannounced visit to deliver the findings on the above allegation.

Per Title 22 Regulations and Health and Safety Codes, no citations were issued.
An exit interview was conducted, a copy of this report was read and provided to Daisy Montenegro.
Notice of Site Visit was provided and required to be posted for 30 days.

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SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Ranita Richmond
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026

LIC9099 (FAS) - (06/04)

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