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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495378
Report Date: 09/21/2026
Date Signed: 09/21/2026 06:12:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2026 and conducted by Evaluator Judy Laureano
COMPLAINT CONTROL NUMBER: 30-CC-20260630085135
FACILITY NAME:LAUNCH PAD LEARNINGFACILITY NUMBER:
197495378
ADMINISTRATOR:NETSANET LESSANEWORKFACILITY TYPE:
860
ADDRESS:4141 W EL SEGUNDO BLVDTELEPHONE:
(310) 644-2176
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:113CENSUS: DATE:
09/21/2026
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Director Netsanet LessaneworkTIME COMPLETED:
01:55 PM
ALLEGATION(S):
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Staff did not adequately supervise day care child (ren) in care.
Staff did not utilize proper first aid protocols with day care child in care.
Staff did not follow proper reporting requirements.
INVESTIGATION FINDINGS:
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On 9/21/2026 Licensing Program Analyst (LPA) Judy Laureano arrived at above mentioned facility for the purpose of delivering findings for the above mentioned allegations. LPA met with facility director Netsanet Lessanework and Assistant Director Violeta Ruiz.

LPA Laureano toured all classrooms and outdoor area and observed the 66 napping children and 12 staff providing care and supervision.

On 7/8/2026 LPA Laureano and LPA Lovest initiated a complaint investigation for the above mentioned allegations. LPA toured the facility both indoor and outdoors and observed 72 children and 20 staff members providing care and supervision. LPA requested and reviewed the following: staff roster, children’s roster and incident reports for June 15 through June 30, 2026. LPA Laureano requested camera footage, per director, only executive directors have access to past footage, director only has access to the live footage. During the inspection of 7/8/2026, LPAs initiated interviews with staff and children.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20260630085135
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LAUNCH PAD LEARNING
FACILITY NUMBER: 197495378
VISIT DATE: 09/21/2026
NARRATIVE
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On 9/21/2026 LPA Laureano concluded interviews with relevant parties.

Staff interviews indicated that proper procedures are in place for handling minor incidents, including scrapes, bumps, and biting. Furthermore, interviews confirmed that staff members maintain active certification in First Aid and CPR. Per director and document review, all staff has completed and/or has valid CPR and First Aid certification. Interviewed parents expressed no concerns regarding the care and supervision of their children, noting that the facility communicates effectively when necessary.

Based on comprehensive staff and parent interviews alongside document reviews, no evidence was disclosed to confirm that staff failed to provide adequate supervision, failed to utilize proper first aid protocols, or violated reporting requirements.
While the alleged allegation may have occurred and/or are valid, the investigation lacked a preponderance of evidence to prove that the above allegations did or did not occur. Therefore, the allegations are found to be unsubstantiated.

Exit interview was completed and copy of report and Notice of Site Visit was provided to Director Netsanet Lessanework.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2