197750013-9-17-2026-12-CC-FPEA-DY2QV9-20260918122957

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197750013
Report Date: 09/17/2026
Date Signed: 09/17/2026 10:06:24 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/22/2026 and conducted by Evaluator Kuliema Calloway

COMPLAINT CONTROL NUMBER: 12-CC-20260622103824

FACILITY NAME:	MONTESSORI OF NORTH PARK		FACILITY NUMBER:	197750013
ADMINISTRATOR:	RUSHANI THOMAS-WISE		FACILITY TYPE:	830
ADDRESS:	28180 MCBEAN PARKWAY		TELEPHONE:	(818) 974-3582
CITY:	VALENCIA	STATE: CA	ZIP CODE:	91355
CAPACITY:	34	CENSUS: 16	DATE:	09/17/2026
		UNANNOUNCED	TIME BEGAN:	09:35 AM
MET WITH:	Rushani Thomas-Wise		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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Allegation #1-Staff yell at daycare infants.
Allegation #2- Staff handle daycare infants in a rough manner.
Allegation #3- Infant sustained bruise due to staff neglect or physical abuse.
Allegation #4- Staff do not ensure infant is clean at all times.
Allegation #5- Infant sustained a bite due to staff neglect.
Allegation #6- Staff do not ensure infant's diapering needs are met.

INVESTIGATION FINDINGS:

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On September 17, 2026, at 9:35 AM., Licensing Program Analyst (LPA) Calloway made an unannounced inspection to conclude a complaint investigation. LPA met with Rushani Thomas-Wise, the director who granted access and advised them of the purpose of the inspection. At 9:40 AM., the director toured the facility with LPA who observed sixteen infants and seven staff in care. All adults 18 years old and over have a criminal record clearance and are associated with the facility.

On June 24, 2026, LPA visited the facility unannounced and the staff to child ratios were observed compliant. During the investigation, LPA conducted confidential interviews with relevant parties involved. Based on interviews and record reviews, Allegation #1- the staff receive training on how to speak to the infant children while in care and the children are too young for discipline there was not enough evidence to corroborate staff yell at the infants.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20260622103824

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: MONTESSORI OF NORTH PARK	FACILITY NUMBER: 197750013
	VISIT DATE: 09/17/2026

NARRATIVE

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Allegation #2- the infant children are handled by the staff daily while providing care, but there were no staff that handled or witnessed other staff handling the day care children in a rough manner. Allegation #3- an infant sustained a bruise due to staff neglect or physical abuse. When the children have injuries, the staff provide aid to the children, and the parents are notified of the injury the same day with a telephone call and an incident report. There was not enough evidence to corroborate when the injury occurred, the staff was abusive or neglectful to the infant. Allegation #4- the infants’ clothes are changed when they come from the playground, after eating, if they spit up, or as needed, and the evidence received was reviewed and it did not corroborate whether the infants are always not clean. Allegation #5- the infant sustained a bite due to staff neglect. The infants inside the classroom bite other children or are bitten as a way of communication for their age group. There is not enough evidence to corroborate the bite the infant sustained was due to staff neglect. Allegation #6- the staff do not ensure infants’ diapering needs are met; the staff and parents communicate daily on an Infant Daily Report form that is completed each morning and throughout the day for feeding, napping, and diapering. The form is also used to communicate with the parents if items are needed like diapers, wipes, clothes, or creams and there is not enough evidence to corroborate the allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the six allegations mentioned above are Unsubstantiated.
There are no deficiencies cited during this inspection.

An exit interview was conducted, and a copy of this report was read, a Notice of Site Visit, and this report was given to Rushani Thomas-Wise, at the facility. A Notice of Site Visit must remain posted for thirty (30) consecutive days. Failure to maintain the posting may result in a $100.00 civil penalty.

SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026

LIC9099 (FAS) - (06/04)

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