<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750029
Report Date: 09/01/2026
Date Signed: 09/01/2026 01:39:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2026 and conducted by Evaluator Kuliema Calloway
COMPLAINT CONTROL NUMBER: 12-CC-20260720212448
FACILITY NAME:CADENCE ACADEMY PRESCHOOLFACILITY NUMBER:
197750029
ADMINISTRATOR:KEELAN PRATTFACILITY TYPE:
850
ADDRESS:23720 WILEY CANYON ROADTELEPHONE:
(661) 254-6855
CITY:VALENCIASTATE: CAZIP CODE:
91355
CAPACITY:148CENSUS: 53DATE:
09/01/2026
UNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:Keelan PrattTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation #1- Staff did not provide a comfortable environment to children in care.
Allegation #2- Staff do not provide adequate supervision to children in care.
Allegation #3- Staff do not ensure that hazards are kept inaccessible to children in care.
Allegation #4- Staff do not adequately maintain children’s records.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 1, 2026, at 1:00 PM., Licensing Program Analyst (LPA) made an unannounced inspection to the above facility to deliver findings regarding the above allegations. LPA met with Keelan Pratt, the facility director, as the representative who granted access. At 1:10 PM, LPA toured the facility with the representative and observed fifty-three (53) preschool day care children napping and ten staff in care. All adults working and volunteers have Criminal Record Clearance and are associated with the facility license.

On July 28, 2026, there was an inspection of the facility and LPA observed the staff and children’s ratios were compliant. During the investigation, LPA conducted confidential interviews with relevant parties involved.

Based on observation, interviews, and record reviews, Allegation #1 -On June 15, 2026, a work order was requested and a repair person responded, the reason for the visit on the service invoice was that the
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20260720212448
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: CADENCE ACADEMY PRESCHOOL
FACILITY NUMBER: 197750029
VISIT DATE: 09/01/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Bunny Room was not cooling. The air conditioning unit was assessed, and the service call was reported as complete. On July 1, 2026, LPA visited the facility for a case management inspection and observed the Bunny Room was warm during naptime and there were fans inside the classroom. Staff stated, when the temperature would rise, the children were being moved to the Lamb Room, which is an empty classroom, and they are working on getting the repair company to return. On July 20, July 24, and July 29, 2026, a work order was requested, and a repair person responded each time, the reason for the visit was that AC stopped working. As a result, the unit was repaired and the service was reported as complete. Therefore, the staff was aware there was a problem with the air conditioner, they reacted to getting it resolved, and made the necessary accommodation to keep the children in a comfortable environment. Allegation #2, on July 28, 2026, LPA observed the classroom restrooms were near the front of the classroom entrance, the doors are the half doors that provide view into the restrooms without exposure to the children. The interviews revealed there were no concerns with providing supervision inside the classroom and there are always staff in different areas of the classroom and near the restroom to provide support and if staff are alone, they can contact the front desk for assistance from the assistant or facility director. Allegation #3, the interviews revealed the staff keep hazardous items out of the reach of the preschool children by cleaning things up right away or making anything that could present danger inaccessible by placing them on a high shelf, or removing the children from an area that may be viewed as unsafe, and maintain communication with the front office staff if there is something beyond their control. Allegation #4, on July 28, 2026, LPA observed in one of the classrooms on the right side there was a shelf with nine cubbies and diapers labeled with the children’s names outside the restroom. Inside the restroom, there were four packs of labeled wipes, and the diaper creams were not observed. On the left side of the restroom there were thirteen cubbies labeled with diapers on a shelf outside the restroom and inside the restroom, there were three packs of wipes on a shelf labeled, with more diapers unlabeled. There were eight diaper creams labeled with children’s names and stacked on the side of the changing table. There was a green binder folder with a form inside that read Diaper Cream Log. The interviews revealed the staff use an APP to communicate how frequent the children’s diaper changes occur and whether diapering cream was used and they write on the diaper cream log. On July 28, 2026, the (LIC 9221) forms signed by the parents for the authorized use of diaper cream were provided to the LPA during the inspection and the names matched the names of the children on the diaper cream log. During the investigation, LPA reviewed all interviews and evidence presented and there was not enough evidence to corroborate with the allegations. Although the allegations may have happened or are valid, there is not a
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20260720212448
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: CADENCE ACADEMY PRESCHOOL
FACILITY NUMBER: 197750029
VISIT DATE: 09/01/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
preponderance of evidence to prove the alleged violations did or did not occur, therefore all four of the allegations are Unsubstantiated.

There are no deficiencies cited during this inspection.

An exit interview was conducted, a copy of this report was read, and a Notice of Site Visit, and Appeal Rights were given to Keelan Pratt, at the facility. A Notice of Site Visit must remain posted for thirty (30) consecutive days. Failure to maintain the posting may result in $100 civil penalty.
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3