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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198004841
Report Date: 09/17/2026
Date Signed: 09/17/2026 01:35:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
and conducted by Evaluator Claudia Kam
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260817125446
FACILITY NAME:LONG BEACH CITY COLLEGE CDCFACILITY NUMBER:
198004841
ADMINISTRATOR:AMY BIGELOWFACILITY TYPE:
850
ADDRESS:4630 CLARK AVETELEPHONE:
(562) 938-4253
CITY:LONG BEACHSTATE: CAZIP CODE:
90808
CAPACITY:115CENSUS: 61DATE:
09/17/2026
UNANNOUNCEDTIME BEGAN:
MET WITH:Amy BigelowTIME COMPLETED:
ALLEGATION(S):
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9
-Day care child sustained injury due to lack of supervision
-Staff did not report day care child’s injury to authorized representative
INVESTIGATION FINDINGS:
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On 9/17/2026 at 9:15 AM Licensing Program Analyst (LPA) Claudia Kam conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by Amy Bigelow. LPA took a self-guided tour of the facility. Census was taken.
During the investigation LPA obtained a copy of the facility roster, a copy of the employee roster and reviewed staff files and conducted interviews with Staff, Children and Parents.
Based on the LPAs observations, interviews, and record review it was found that there is a supervision plan for outdoor and indoor play. Per staff interviews they move with the children as they explore as part of the facility’s active supervision plan. LPA observed staff communicating and moving to areas as the children moved in the classroom and during outdoor play. The facility has a ratio of 8 children to 1 staff. At the time of the incident there were 2 staff and 14 children present with one staff on break. Staff interviews confirmed that Staff 7, 9 were present during the incident.
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE:
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE:
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20260817125446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LONG BEACH CITY COLLEGE CDC
FACILITY NUMBER: 198004841
VISIT DATE: 09/17/2026
NARRATIVE
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 Staff 9 stated that they observed Child 1 and Child 2 struggling over a toy. Staff 9 turned away after being called by another child, Child 2 let go of the toy and Child 1 fell backwards into a basket hitting his head with the plastic baby doll upon falling back. Staff 9 states that the child cried and was assessed for injury by Staff 9. No injury was observed and child did not identify where they were hurt. An ice pack was applied per child request, but no injury was seen at the time. Staff 7,9 and 10 state that the injury was seen at pick up and an injury report created for a raised bump on the head. Injury report was observed by LPA signed and dated by the parent.

Facility was observed to have a plan for injuries. Staff interviews confirmed that there is a procedure for injury. The procedure is staff that observed the injury assess the injury and notify the head teacher. Staff then write an injury report, and the report is then signed by the director and paper clipped to the sign in and out sheet for the parent. A copy is placed in the child’s file and the parent notified depending on the severity of the injury. LPA was unable to see pictures of the injury however complainants stated the first injury was detailed by the child as falling off of a scooter for which the injury was a dime sized bruise that was observed later in the evening hours after pick up. Due to the injury being observed later in the day it cannot be determined if the injury occurred at the facility or if the staff would have been able to create an injury report as the injury may have appeared after pick up. The second injury was observed by the reporting party at pick up. Reporting parties stated that an injury report was provided but only upon request. The injury was a raised bump on the forehead. LPA observed injury two which is a slight pink near the hair line with a slight bump. Child is seen in pictures content. Child 1 does have long hair which may have hampered identification of the injury. Injury appears to match the incident. Parents interviewed state there are no concerns regarding the facility and that they are notified if their child is injured by phone or with an injury report at pick up. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies will be cited today 9/17/2026.

A notice of site visit was given and must remain posted for 30 days.



Exit interview conducted and report was reviewed with Facility Representative, Center Manager Amy Bigelow.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2