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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198005945
Report Date: 07/09/2026
Date Signed: 07/09/2026 03:24:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2026 and conducted by Evaluator Peter Bishop
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260616153327
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198005945
ADMINISTRATOR:JENNIFER HOLLANDSWORTHFACILITY TYPE:
830
ADDRESS:5251 E. LAS LOMASTELEPHONE:
(562) 961-8882
CITY:LONG BEACHSTATE: CAZIP CODE:
90815
CAPACITY:56CENSUS: 59DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Director Monica GonzalezTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Personal Rights - Staff pulled childs arm causing injury
INVESTIGATION FINDINGS:
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On July 9, 2026, at 11:30 a.m., Licensing Program Analyst (LPA) Peter Bishop arrived at the above licensed facility to conduct an unannounced subsequent complaint inspection for the purpose of concluding the complaint investigation of the above allegation. LPA announced purpose of inspection and was granted entry to facility by Director Monica Gonzalez. There are 60 children enrolled and 59 children present.

During this investigation there were several documents observed and interviews that were conducted. Based upon the evidence obtained during the investigation there was no corroborating information discovered. The evidence used to determine the outcome was a doctor note that was provided as well as interviews with the Staff that were present as well as the Director. The doctor’s note did not indicate the injury was caused by staff pulling the child’s arm. There were no corroborating statements given during the interviews with the Staff or Director. Facility representative denied the allegation of pulling the child arm causing injury. The evidence does not support, nor disprove the above personal rights allegation happened at the facility.
Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Peter Bishop
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 54-CC-20260616153327
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198005945
VISIT DATE: 07/09/2026
NARRATIVE
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Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and a copy of the report and appeal rights were provided to the Assistant Director Vivian Franco. Director Monica Gonzalez had left for the day.

Page 2 of 2
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Peter Bishop
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2026 and conducted by Evaluator Peter Bishop
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260616153327

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198005945
ADMINISTRATOR:JENNIFER HOLLANDSWORTHFACILITY TYPE:
830
ADDRESS:5251 E. LAS LOMASTELEPHONE:
(562) 961-8882
CITY:LONG BEACHSTATE:CAZIP CODE:
90815
CAPACITY:56CENSUS: 59DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Director Monica GonzalezTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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9
The staff did not notify parent of childs injury according to the facilities policy
INVESTIGATION FINDINGS:
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On July 9, 2026, at 11:30 a.m., Licensing Program Analyst (LPA) Peter Bishop arrived at the above licensed facility to conduct an unannounced subsequent complaint inspection for the purpose of concluding the complaint investigation of the above allegation. LPA announced purpose of inspection and was granted entry to facility by Director Monica Gonzalez. There are 60 children enrolled and 59 children present.

The purpose of this investigation was to determine if the staff notified parent of child’s injury according to the facilities policy. Based on the interviews with staff members and parent interview it was confirmed that the facility did not provide a copy of the Incident/Accident Report at pickup time. This policy was confirmed in the Kindercare Family Handbook Page 27. The parent was verbally made aware of the injury but was not provided a copy of the Incident/Accident Report as specified in the Kindercare Family Handbook.

Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Peter Bishop
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 54-CC-20260616153327
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198005945
VISIT DATE: 07/09/2026
NARRATIVE
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The preponderance of evidence standard has been met; therefore, the above allegation is found to be Substantiated. A substantiated finding means that there is concrete evidence to state that the above allegation occurred. Please see attached 9099D.

A notice of site visit was given and must remain posted for 30 days.
Exit interview was conducted and report was reviewed with the Assistant Director Vivian Franco. Director Monica Gonzalez had left for the day.
Page 2 of 2
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Peter Bishop
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 54-CC-20260616153327
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198005945
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/23/2026
Section Cited
CCR
101218.1(b)
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Admission Procedures and Parental and Authorized Representative's Rights regulations, procedures to be followed should the child become ill or injured while at the child care center, and procedures for conducting inspections for illness.
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Conduct a training on procedures for everyone. I will include a sign in sheet and agenda.
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This requirement is not met as evidenced by:
Parent was not givrn a copy of the incident report prior to leaving.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Warren Birks
LICENSING EVALUATOR NAME: Peter Bishop
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5