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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198013939
Report Date: 07/09/2026
Date Signed: 07/13/2026 08:32:22 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2026 and conducted by Evaluator Alicia Mooberry
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260417160226
FACILITY NAME:PUEBLO DE ESPERANZA CHILD CARE CENTERFACILITY NUMBER:
198013939
ADMINISTRATOR:KAREN PINEDOFACILITY TYPE:
850
ADDRESS:1031 S. HOPE STREETTELEPHONE:
(323) 223-3313
CITY:LOS ANGELESSTATE: CAZIP CODE:
90015
CAPACITY:30CENSUS: DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Maria Aguilar, Site SupervisorTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff yell at day care children
Staff do not adequately supervise day care children
INVESTIGATION FINDINGS:
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On 7/9/26 Licensing Program Analyst (LPA) Alicia Mooberry conducted an unannounced complaint inspection visit to deliver finding for the adobe allegations. LPA met with Facility Representative Maria Aguilar, Site Supervisor and informed of the purpose of inspection. LPA toured the facility including 2 classrooms and yard. LPA observed 26 children supervised by 7 staff.

During the course of this investigation, LPA conducted interviews with relevant parties and witnesses, reviewed evidence and recorded observations. Based on available evidence and LPA observations the above allegations that Staff yelled at day care children, Staff do not adequately supervise day care children are determined to be unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. -------Page 1 of 2, Report Continues
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 54-CC-20260417160226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: PUEBLO DE ESPERANZA CHILD CARE CENTER
FACILITY NUMBER: 198013939
VISIT DATE: 07/09/2026
NARRATIVE
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Regarding the allegation that Staff yell at day care children and Staff do not adequately supervise day care children, LPA interviewed reporting party and 9 witnesses, LPA reviewed evidence and made observations during unannounced site visits, LPA observed staff ratios are maintained and extra staff are provided to support needs of children in care. LPA observed that classroom staff raise their voice to get the attention and keep them safe, no personal right violation were observed. LPA discussed with Site supervisor, alternate ways to maintain children safety while getting their attention.

Interviews conducted did not provided information to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Maria Aguilar, Site Supervisor, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2026 and conducted by Evaluator Alicia Mooberry
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260417160226

FACILITY NAME:PUEBLO DE ESPERANZA CHILD CARE CENTERFACILITY NUMBER:
198013939
ADMINISTRATOR:KAREN PINEDOFACILITY TYPE:
850
ADDRESS:1031 S. HOPE STREETTELEPHONE:
(323) 223-3313
CITY:LOS ANGELESSTATE: CAZIP CODE:
90015
CAPACITY:30CENSUS: DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Maria Aguilar, Site SupervisorTIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
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5
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7
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9
Staff speak inappropriately in the presence of day care children
INVESTIGATION FINDINGS:
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5
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On 7/9/26 Licensing Program Analyst (LPA) Alicia Mooberry conducted an unannounced complaint inspection visit to deliver finding for the adobe allegation. LPA met with Facility Representative Maria Aguilar, Site Supervisor and informed of the purpose of inspection. LPA toured the facility including 2 classrooms and yard. LPA observed 26 children supervised by 7 staff.

During the course of this investigation, LPA conducted interviews with relevant parties and witnesses, reviewed evidence including andrecorded observations. Based on available evidence and interviews the allegations that Staff speak inappropriately in the presence of children in care is Substantiated; there is a preponderance of evidence to corroborate the above allegation.

The complaint alleges that Staff #1 engaged in a verbal altercation in the presence of daycare children. . -------Page 1 of 2, Report Continues
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 54-CC-20260417160226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: PUEBLO DE ESPERANZA CHILD CARE CENTER
FACILITY NUMBER: 198013939
VISIT DATE: 07/09/2026
NARRATIVE
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 Evidence obtained and witness interview revealed that Staff 1 engaged in an argument with a parent while children were napping this poses a potential risk to the personal rights of children in care.
LPA observed that Staff 1 is not present in the center during visits made.
Per Site Supervisor they were not present during incident but were made aware that Staff 1 did have a verbal back and forth with parent 1 on 4/17/26, as a result Staff 1 was given a plan of improvement. Per Site Supervisor, the Facility Education Coordinator spoke with Staff and parent to address the incident. Child of Parent 1 is currently enrolled in the facility.

1 B deficiency is cited during this inspection in accordance with Title 22

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.



Exit interview was conducted with Maria Director, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 54-CC-20260417160226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: PUEBLO DE ESPERANZA CHILD CARE CENTER
FACILITY NUMBER: 198013939
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/16/2026
Section Cited
CCR
101223(a)(2)
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The licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations...to meet his/her needs.
This requirement was not met as evidenced by:
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Per Site Supervisor, Staff 1 was given a plan of improvement to address tho incident and reminded Staff to communicate and deescalate parent concerns.
Deficeincy corrected during visit.
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Based on interviews and evidence reviewed, Staff 1 was involved in an argument in the presence of napping children, posing a potential risk to the health, safety and personal rights of children in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5