198013939-9-10-2026-54-CC-WBIS-DYDUPY-20260929154618

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198013939
Report Date: 09/10/2026
Date Signed: 09/10/2026 04:24:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2026 and conducted by Evaluator Jonnisha Culbert

COMPLAINT CONTROL NUMBER: 54-CC-20260807130320

FACILITY NAME:	PUEBLO DE ESPERANZA CHILD CARE CENTER		FACILITY NUMBER:	198013939
ADMINISTRATOR:	KAREN PINEDO		FACILITY TYPE:	850
ADDRESS:	1031 S. HOPE STREET		TELEPHONE:	(323) 223-3313
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90015
CAPACITY:	30	CENSUS: 26	DATE:	09/10/2026
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Facility Representative, Maria Aguilar		TIME COMPLETED:	04:35 PM

ALLEGATION(S):

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Staff did not provide adequate supervision resulting in child fractured arm on more than one occasion.

Facility did not report incident to Authorized Representative

Child was not provided comfortable accommodations after sustaining an injury while in care

INVESTIGATION FINDINGS:

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On 09/10/2026, Licensing Program Analyst (LPA) Jonnisha Culbert conducted an unannounced compliant inspection at the facility noted above. LPA met with facility representative, Maria Aguilar and explained the purpose of today’s visit. There were 26 children, facility representative, and five staff when visit began.

The purpose of the visit is to deliver findings for three complaint allegations:

Staff did not provide adequate supervision resulting in child fractured arm on more than one occasion

Based on the information obtained during the investigation, the allegation that staff did not provide adequate supervision resulting in child fractured arm on more than on occasion is unsubstantiated. LPA conducted interviews with staff; however, the statements provided did not establish that a lapse in supervision occurred at the time of the incidents. Although witnesses agreed that Child 1 (C1) did fall on

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 54-CC-20260807130320

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: PUEBLO DE ESPERANZA CHILD CARE CENTER	FACILITY NUMBER: 198013939
	VISIT DATE: 09/10/2026

NARRATIVE

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two different occasions and documents prove that C1's arm was fractured, no witnesses accounts support that both incidents were caused by a lack of supervision.

Facility did not report incident to Authorized Representative

Based on the information obtained during the investigation, the allegation that the Facility did not report incident to Authorized Representative is unsubstantiated. LPA conducted interviews with staff parents and reviewed incident reports for C1. Three out of five staff stated that when children are injured at school, it is standard procedure to contact the parent. Two out of two parents interviewed agreed that the facility routinely contacts them when their child is hurt.

LPA reviewed incident reports signed by the parent and observed that the incidents involving C1 were signed by the authorized representative on the day the incident occurred. Additionally, for one of incidents, the facility reported the incident to the Department the following day and stated the parents had been notified.

Child was not provided comfortable accommodations after sustaining an injury while in care.

Based on the information obtained during the investigation, the allegation that child was not provided with comfortable accommodation after sustaining an injury while in care is unsubstantiated. LPA conducted interviews with staff and reviewed reports related to the incident involving C1. Staff 1 (S1) stated after providing an ice pack and waiting for some time C1 initially seemed fine; however, after some time passed, S1 noticed that C1 was not using their arm. Staff 6 (S6) reported that they observed C1 after the incident and noticed a change in their behavior. Per S6, this prompted them to notify their supervisor to contact C1's parents.

According to S1, C1 did not immediately display signs of discomfort, and staff did not initially observe behavior indicating the need for additional accommodation. Shortly after the incident occurred S1 and S6 observed that C1 was not using their arm, they responded by notifying the parent for the second time. Per facility representative, the incident, parent phone call, observation, second phone call, and pick up happened within approximately one hour and 50 minutes. The evidence provided does not support the allegation.

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 54-CC-20260807130320

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: PUEBLO DE ESPERANZA CHILD CARE CENTER	FACILITY NUMBER: 198013939
	VISIT DATE: 09/10/2026

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	page 3 Based on the information obtained, the preponderance of evidence standard has not been met, therefore the above allegations are found to be unsubstantiated. No deficiencies were cited during today’s visit. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative, Maria Aguilar.

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026

LIC9099 (FAS) - (06/04)

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