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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198017720
Report Date: 03/17/2023
Date Signed: 03/17/2023 12:55:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2023 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20230113162352
FACILITY NAME:OROZCO FAMILY CHILD CAREFACILITY NUMBER:
198017720
ADMINISTRATOR:OROZCO, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 774-5157
CITY:DOWNEYSTATE: CAZIP CODE:
90240
CAPACITY:14CENSUS: 2DATE:
03/17/2023
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Licensee - Maria OrozcoTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee inappropriately disciplined day care child - Substantiated
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Randy Derraco conducted an unannounced complaint insepction to the above mentioned address. LPA arrived at the facility at 9:30 AM and met with licensee, Maria Orozco who guided analyst on a tour of the facility. The purpose of this visit is to deliver complaint findings for the above allegations. LPA observed 1 adult assistant and 2 children in care. The home was observed to be clean and in good repair. LPA observed 1 child leaving at 10:40 AM.

During the investigation, LPA made observations, reviewed records, and conducted interviews. Parents interviewed state they would need to talk to the licensee regarding the way they observed her speaking to their children. One parent states that she observed the licensee yelling at the children in Spanish. Children interviewed state that licensee would make them sit on the floor or stare at the wall as a form of discipline. A video was received of a child in care at the licensee's facility crying and being made to keep her body and hands on the wall. LPA observed the wall and the floor tile in the video match an area located in the licensee's home.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20230113162352
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: OROZCO FAMILY CHILD CARE
FACILITY NUMBER: 198017720
VISIT DATE: 03/17/2023
NARRATIVE
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Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 Chapter 1 Article 6 Section 102423 (a)(4) are being cited on the attached LIC 9099D.

LPA Randy Derraco informed licensee Maria Orozco that this report dated 03/17/23 documents one type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Randy Derraco informed the licensee Maria Orozco to provide a copy of this licensing report dated 03/17/23 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted, appeal rights provided and report was reviewed with the licensee Maria Orozco

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 54-CC-20230113162352
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: OROZCO FAMILY CHILD CARE
FACILITY NUMBER: 198017720
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/17/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/17/2023
Section Cited
CCR
102423(a)(4)
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102423 Personal Rights (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee...These rights include, but not limited to: (4) To be free from corporal or unusual punishment... humiliation, intimidation, ridicule ... This requirement is not met as evidenced by:
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LIcensee states she will develop and implement a new discipline policy. Licensee will complete a Declaration indicating what changes will be made. Licensee will also review Children's Personal Rights video on CDSS website and provide a summary to LPA. Declartion and summary must be sent to LPA within 24 hours.
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Based on observation and interviews, the licensee used unusual punishment methods by having children stand up with their backs and hands to the wall which poses an immediate Health, safety and/or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3