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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198018582
Report Date: 05/09/2022
Date Signed: 05/09/2022 01:24:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2022 and conducted by Evaluator Liana Stepanyan
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20220325152657
FACILITY NAME:YERANYAN FAMILY CHILD CAREFACILITY NUMBER:
198018582
ADMINISTRATOR:YERANYAN, SRBUHIFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 423-9766
CITY:TUJUNGASTATE: CAZIP CODE:
91042
CAPACITY:14CENSUS: 3DATE:
05/09/2022
UNANNOUNCEDTIME BEGAN:
12:04 PM
MET WITH:Srbuhi Yeranyan, LicenseeTIME COMPLETED:
01:50 PM
ALLEGATION(S):
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Personal Rights: Child #1 was hit, yelled, humiliated and threatened by the licensee and licensee's assistant while in care.

Personal Rights: Licensee inflicted a mark on child #2’s arm and two marks on the forearm.

Personal Rights: Child #1 was not fed or provided water.
INVESTIGATION FINDINGS:
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On 05/09/22, Licensing Program Analyst (LPA) Liana Stepanyan and Mariela Ramon Licensing Program Manager (LPM) conducted a subsequent complaint investigation inspection for the purpose to deliver the findings of the above allegations. LPA and LPM met with licensee who guided the LPA and LPM on a tour of the facility. Upon arrival LPA observed 3 children with licensee and licensee’s assistants providing care and supervision.

The investigation of the above allegations consisted of interviews with children, staff, other complaint relevant parties, record reviews and LPA’s observations. During the investigation, the department obtained voice recordings that corroborates that the licensee was heard yelling, using profanity, abusive language, and making direct threats towards child #1 and other day care children. As of result, children are heard crying and there were sounds of hard slaps. During interviews conducted, child #1, 2, 4, 5 and 6 disclosed being hit and/or slapped by the licensee and licensee’s assistant.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Liana Stepanyan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20220325152657
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: YERANYAN FAMILY CHILD CARE
FACILITY NUMBER: 198018582
VISIT DATE: 05/09/2022
NARRATIVE
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On 06/22/21, information obtained revealed that child #2 sustained a mark on the arm and two marks on the forearm that were inflicted by the licensee. In addition, child #2, #3, #4, #5, and #6 disclosed being yelled at while in care by the licensee and licensee’s assistant. Child #4 and child #5 disclosed being threatened by licensee making derogatory and ridiculing statements. The statements were consistent by the children that they were scared, and they cried often at the facility.

Concerning the allegation that child was not provided food and water, it was determined that child #1, 2, 4 and #5 were withheld food and/or water by the licensee and licensee’s assistant at the facility. Children’s guardians disclosed the aforementioned children were thirsty and hungry when they were picked up at the facility.

Based on LPA’s observations and evidence obtained during interviews conducted including record review, the preponderance of evidence standard has been met; therefore, the above allegations are found to be substantiated.

The facility was cited a Type A violations which poses an immediate health and safety risk to children in care. There were items found in non-compliance per CCR, Title 22, Division 12, Chapter 3; see deficiencies cited on LIC9099D.

Discussed appeal rights with licensee. Be aware that Notice of Site Visit must be posted for 30 days. Furthermore, upon receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months.

An exit interview was conducted, a copy of this report, notice of site visit and appeal rights were provided to the licensee along with appeal rights.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Liana Stepanyan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 12-CC-20220325152657
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: YERANYAN FAMILY CHILD CARE
FACILITY NUMBER: 198018582
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/09/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/09/2022
Section Cited
CCR
102423(a)(4)
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Personal Rights: Each child receiving services from a family childcare home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative...This requirement was not met as evidence by:
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The Department is taking an administrative action against the facility.
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the department obtained voice recordings where licensee was heard using profanity, abusive language, and making direct threats towards child #1 and other day care children. Child #1, 2, 4, 5 and 6 disclosed being hit and/or slapped by the licensee and licensee’s assistant. This poses an immediate health and safety risk to children in care.
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Type A
05/09/2022
Section Cited
CCR
102423(a)(4)
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Personal Rights: : Each child receiving services from a family childcare home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative...This requirement was not met as evidence by:
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The Department is taking an administrative action against the facility.
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it was determined that child #1, 2, 4 and child #5 were withheld food and water by the licensee and licensee’s assistant at the facility. The facility was cited a Type A violation which poses an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Liana Stepanyan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3