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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019481
Report Date: 07/16/2026
Date Signed: 07/16/2026 04:01:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2026 and conducted by Evaluator Roxana Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260504191340
FACILITY NAME:TOMORROWLAND ACADEMYFACILITY NUMBER:
198019481
ADMINISTRATOR:CLAIRE CHOUFACILITY TYPE:
850
ADDRESS:4126 N PECK RDTELEPHONE:
(626) 401-2489
CITY:EL MONTESTATE: CAZIP CODE:
91732
CAPACITY:98CENSUS: 54DATE:
07/16/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Assitant Director, Cynthia Yang TIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff do not ensure to meet day care children's nutritional requirements
Staff does not follow facility food menu
INVESTIGATION FINDINGS:
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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 7/16/2026. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 05/04/2026. LPA met with Facility Representative Assistant Director, Cynthia Yang to whom the purpose of the inspection was announced. Census was taken- Per facility representative there are 88 children enrolled.

Throughout the course of the investigation, interviews were conducted with staff, children and parents. LPA also reviewed and obtained copies of children’s rosters, personnel report and other documentation.

Per initial complaint report, the complainant reported that (1) staff do not ensure to meet day care children's nutritional requirements, as children are only provided rice and pasta and not enough food is provided and (2) staff does not follow facility food menu. Complainant was not available for interview for additional information. --------------------------- pg. 1 of 2 ----------------------------------------------------------------
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 33-CC-20260504191340
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: TOMORROWLAND ACADEMY
FACILITY NUMBER: 198019481
VISIT DATE: 07/16/2026
NARRATIVE
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In regard to allegation (1) Staff do not ensure to meet day care children's nutritional requirements and allegation (2) Staff does not follow facility food menu: Staff # 1- 11 corroborated that they provide children 4 meals a day (breakfast, snack, lunch and pm snack). Per Staff # 8 they follow a nutritional guide when preparing meals. Additionally Staff # 1-11 corroborated when children are still hungry and ask for more- they provide children with more food, milk and water. Regarding not following menu Staff # 1-11 corroborated that the food posted in menu is what it served. If for whatever reason something is changed they will informed parents through the Pro-Care App- but they don’t recall any changes Additionally, staff disclosed that for birthday’s parents may bring pizza and fruit juice and that information is also provided in the Pro Care App

LPA conducted interviews with parents and children. Parent’s statements corroborate that they do not have any concerns with the food provided for their children and that they are not aware of any changes since they have not seen any on the app.

During children interviews: 6 out of 6 children corroborated that they like the food provided and that if they want more food, they will ask teachers for more food and it is provided to them.

This agency has investigated the complaint alleging Staff do not ensure to meet day care children's nutritional requirements and Staff does not follow facility food menu. Based upon the evidence as presented above, the allegations staff do not ensure to meet day care children's nutritional requirements and supervise day care children- staff does not follow facility food menu have been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Facility Representative Assistant Director Cynthia Yang.
----------------------------------------------------------- pg. 2 of 2 ------------------------------------------------
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4