198019662-9-18-2026-33-CC-BVON-DY65R3-20260921201024

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198019662
Report Date: 09/18/2026
Date Signed: 09/18/2026 11:09:52 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2026 and conducted by Evaluator Diana Ortiz

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260624092000

FACILITY NAME:	BRIGHT BEGINNINGS PRESCHOOL		FACILITY NUMBER:	198019662
ADMINISTRATOR:	KOBI GONZALEZ		FACILITY TYPE:	850
ADDRESS:	3602 WHEELER AVE		TELEPHONE:	(909) 353-9306
CITY:	LA VERNE	STATE: CA	ZIP CODE:	91750
CAPACITY:	80	CENSUS: 28	DATE:	09/18/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Kobi Gonzalez, Director		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Staff do not ensure day care child's diapering needs are met
Staff do not ensure hazardous items are inaccessible to day care children
Staff do not adequately supervise day care child

INVESTIGATION FINDINGS:

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On 09/18/26 at 8:30am, Licensing Program Analyst (LPA) Diana Ortiz conducted an unannounced site inspection to deliver the findings regarding the above complaint allegations. LPA met with Director, Kobi Gonzalez, who was informed of the purpose of the visit. LPA was guided on a tour of the facility, and a census was taken, during which 28 children and four (4) staff were observed present. Per Director, there are currently 59 children enrolled.

As part of the investigation, LPA conducted interviews with Director, six (6) staff members, Reporting Party (RP), and four (4) Daycare parents. LPA obtained and reviewed copies of the Personnel Report (LIC 500), Facility Roster, Parent Handbook, Employee Handbook, signed staff acknowledgments of receipt of the Employee Handbook and facility policies, enrollment agreements, and potty-training daily reports for four (4) preschool-aged children. Additionally, LPA conducted a random sample review of children's and staff files.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260624092000

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT BEGINNINGS PRESCHOOL	FACILITY NUMBER: 198019662
	VISIT DATE: 09/18/2026

NARRATIVE

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Allegation 1: Staff do not ensure day care child's diapering needs are met.

The Reporting Party (RP) stated that Child #1 (C#1) arrives at approximately 9:30 a.m. and is reportedly not changed until lunchtime/nap time, around 12:00–12:30 p.m., resulting in C#1 frequently smelling of urine.

Director stated that children are checked hourly and are not permitted to remain in a diaper for more than three hours, even if the diaper is dry. Director stated that diaper changes are documented through daily reports. Upon arrival, children are greeted at the door and staff complete a wellness check. Director reported that parents receive a daily report, which documents diaper changes, including the staff member who completed the change and a signature at the bottom of the report. Director denied knowledge of any incidents in which a child remained in a soiled diaper or clothing longer than expected.

Staff #1-Staff #6 (S#1-S#6) reported that children are checked for diapering needs at least hourly, with some staff indicating that children are checked more frequently when needed. Staff reported that children are changed when wet or soiled and that children who remain in diapers are changed after three hours, even if the diaper is dry. S#1-S#6 described the use of diapering checklists and/or daily reports to document diaper checks and changes.

Parents interviewed stated that they do not have any concerns regarding the facility or staff and reported satisfaction with the care provided.

During the course of the investigation, LPA reviewed potty-training daily reports for four (4) preschool-aged children, including potty training report for C#1, for the following dates: 06/04/26, 06/11/26, 06/12/26, 06/18/26, and 06/24/26. The potty-training reports documented diapering observations completed by staff on an hourly basis and indicated whether the child was observed to be “Dry,” “Wet,” or had a “Bowel Movement.”

Based on interviews conducted, documentation reviewed, and LPAs observations, there was no indication or evidence to support the allegations that staff do not ensure day care child's diapering needs are met. Based upon the evidence as presented above, the allegation has been determined to be UNSUBSTANTIATED.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260624092000

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT BEGINNINGS PRESCHOOL	FACILITY NUMBER: 198019662
	VISIT DATE: 09/18/2026

NARRATIVE

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Allegation 2: Staff do not ensure hazardous items are inaccessible to day care children.

The Reporting Party (RP) stated that Child #1 (C#1) was observed ingesting unsafe items, including large marbles, paint chips, tape, and other objects from the floor. RP additionally reported classroom safety concerns, including adult scissors being left within children's reach and uncovered electrical outlets that RP believes are accessible to children. Per RP, on 06/15/26 when she returned from using the restroom, C#1 had a marble in their mouth and removed the marble out of their mouth.

Director stated that teachers are responsible for routinely inspecting classroom materials and removing any items that are broken or pose a safety hazard. Director reported that classroom art supplies are age appropriate and that teachers are responsible for properly storing materials following activities. Director stated that the facility uses non-toxic paint and informs parents that children may be exposed to non-toxic paint and non-toxic playdough as part of classroom activities. Director reported that marbles have previously been used during a teacher-led art activity in the classroom. Director stated that there were no known incidents of C#1 placing marbles in their mouth during the activity. Director reported being informed of an incident in which C#1 placed paint in their mouth during a classroom activity. Director stated that C#1's mouth was cleaned following the incident and that the parent was verbally informed of the incident. Director stated that scissors, tape, and glue are stored in a locked classroom cabinet and that potentially hazardous materials are maintained out of children's reach. Director reported that staff receive training regarding appropriate supervision and the safe use and storage of classroom materials. Staff are instructed that children are not to have access to items that are not consumable in a manner that could permit ingestion.

Staff #1 (S#1) stated that marbles are used for classroom art projects. When asked what staff would do if a child placed a marble in their mouth, S#1 stated that the marble would be immediately removed from the child’s mouth, the activity would be discontinued, and the child would be redirected to an alternate activity. S#1 denied being aware of any incident in which a child placed a marble in their mouth. S#1 reported becoming aware of a concern regarding the use of marbles for classroom activities after a student completing hours at the facility expressed concern about the activity. S#1 stated that C#1 did not place wet paint in their mouth but would pick at and ingest, or attempt to ingest, dried paint from the area of the easel where paint had been applied.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260624092000

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT BEGINNINGS PRESCHOOL	FACILITY NUMBER: 198019662
	VISIT DATE: 09/18/2026

NARRATIVE

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S#1 reported that this behavior occurred frequently and required repeated redirection by staff. S#1 stated that C#1 would continue to find ways to access the dried paint despite staff efforts to redirect the child. S#1 reported that C#1’s parent was verbally informed that C#1 had been picking at and attempting to ingest the dried paint.

Staff #1- Staff #6 (S#1-S#6) reported that teachers are responsible for cleaning up and storing materials following activities. All staff interviewed described conducting visual walkthroughs after activities and removing trash or unsafe materials. Staff reported that scissors and other potentially hazardous items are generally stored in high cabinets or cabinets with child safety locks, making them inaccessible to children in the classroom.

Parents interviewed stated that they do not have any concerns regarding the facility or staff and reported satisfaction with the care provided.

During the course of the investigation, LPA conducted a walkthrough of the classrooms and observed age-appropriate toys and child-sized easels and painting stations. Adjacent to the easel and painting stations were wooden shelves containing bins and containers with squeeze bottles and paint palettes. The paint supplies were stored in a closet located outside of the classroom. LPA observed a paint container labeled “Superior Washable Tempera Paint,” which was also labeled as non-toxic. Pictures were taken. At the time of the inspection, LPA did not observe any large marbles, adult scissors or other hazardous items accessible to children in the classroom areas. LPA also observed electrical outlets located at an elevated height. The electrical outlets were equipped with tamper-resistant receptacles. Pictures were taken.

Based on interviews conducted, documentation reviewed, and LPAs observations, there was no indication or evidence to support the allegations that staff do not ensure hazardous items are inaccessible to day care children. Based upon the evidence as presented above, the allegation has been determined to be UNSUBSTANTIATED.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260624092000

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT BEGINNINGS PRESCHOOL	FACILITY NUMBER: 198019662
	VISIT DATE: 09/18/2026

NARRATIVE

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Allegation 3: Staff do not adequately supervise daycare child.

The reporting party (RP) stated that Child #1 (C#1) was observed wandering around the classroom and was generally allowed to wander with limited supervision while staff remained on the opposite side of the room.

Director stated that teachers are responsible for routinely monitoring the classroom and ensuring that classroom materials are maintained in a safe condition.

Staff #1- Staff #6 (S#1-S#6) described classroom supervision as active and ongoing. Staff reported walking throughout the classroom, checking for blind spots, conducting child counts, monitoring activities, and redirecting children who wander. Staff #1 stated that when a child wanders around the classroom, staff attempt to redirect the child toward an activity.

Parents interviewed stated that they do not have any concerns regarding the facility or staff and reported satisfaction with the care provided.

During the classroom walkthrough, LPA observed the classroom environment and the arrangement of materials and activity areas. LPA did not make any observations during the inspection indicating that children were inadequately supervised.

Based on interviews conducted, documentation reviewed, and LPAs observations, there was no indication or evidence to support the allegations that staff do not adequately supervise day care child. Based upon the evidence as presented above, the allegation has been determined to be UNSUBSTANTIATED. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were discussed and a copy was given.

Exit interview conducted and report was reviewed with Director, Kobi Gonzalez.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026

LIC9099 (FAS) - (06/04)

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