198020113-8-11-2026-33-CC-ACHO-DX6SQM-20260821140455

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198020113
Report Date: 08/11/2026
Date Signed: 08/11/2026 10:11:58 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2026 and conducted by Evaluator Priscilla Ochoa

COMPLAINT CONTROL NUMBER: 33-CC-20260527102012

FACILITY NAME:	HOLLYWOOD PRESCHOOL & KINDERGARTEN		FACILITY NUMBER:	198020113
ADMINISTRATOR:	FAZEENA RAZIKEEN		FACILITY TYPE:	850
ADDRESS:	1528 N. WILTON PLACE		TELEPHONE:	(714) 317-4309
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90028
CAPACITY:	30	CENSUS: 2	DATE:	08/11/2026
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Director, Fazeena Razikeen		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Personal Rights: Staff used furniture to restrain children.

INVESTIGATION FINDINGS:

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On August 11, 2026, at 9:10 am, Licensing Program Analyst (LPA) Priscilla Ochoa conducted an unannounced visit to deliver complaint findings regarding complaint investigation received by the Department on 05/27/2026. LPA met with Director, Fazeena Razikeen who guided LPA on a tour of the facility. This is a preschool program which operates Monday through Friday from 7:30 am to 5:30 pm. LPA observed 2 children in care with 3 staff members.

Complaint alleged: Personal Rights - Staff used furniture to restrain children. Per Reporting Party 1 (RP1), on Friday, May 22, 2026 at 3:00 pm, Child 4 (C4), was picked up from school by Witness 1 (W1). W1 heard screaming as they approached the facility. When W1 entered the classroom, W1 observed C4 and two other children underneath a table with chairs pushed in and believed this was done to contain the children.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Priscilla Ochoa
LICENSING EVALUATOR SIGNATURE:	DATE: 08/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260527102012

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HOLLYWOOD PRESCHOOL & KINDERGARTEN	FACILITY NUMBER: 198020113
	VISIT DATE: 08/11/2026

NARRATIVE

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In addition, C4 sustained a scratch next to their eye and nose and Staff 3 (S3) advised W1 that C4 may have scratched themself with a lego they were playing with. RP1 also stated that C4 is non-verbal. Per Reporting Party 2 (RP2), they did not witness the incident, but was informed that S3 was approached to discuss the incident. LPA asked RP2 if C4 can be interviewed and they declined as C4 is nonverbal. LPA P. Ochoa interviewed Staff 1 (S1) – Staff 3 (S3) and Witness 1 (W1). Per W1, when they arrived at the facility during nap time. As W1 approached the classroom they heard C4 crying like never before. W1 explained that it sounded like C4 was in despair. W1 knocked on the door multiple times and did not get a response. Once the door to the classroom was opened, W1 explained that the staff did not allow them in. Per W1, they positioned themselves in front of the door where they could not see inside. W1 expressed that they managed to push their way in and observed C4 and another child barricaded under a desk with chairs blocking their way out and a blanket over the desk. W1 removed C4 from under the table and noticed scratches and blood on their face near their nose. W1 explained that S1 tried to clean the blood off C4's nose but W1 told them to stop because they can infect it. W1 mentioned the other child was not crying and not hurt. Per W1, they confronted both S1 and S2 who were present for the incident and they did nothing. W1 expressed that S2 continued to explain that C4 is fine and they have not done anything wrong. Per S2, when W1 arrived to the facility they were putting Child 1(C1) to sleep and C4 was playing with legos because C4 does not nap. C4 was building something with the legos on the table. C4’s creation broke so C4 put their head down and was upset. Per S2, they did put a blanket on the table to minimize the noise while other children were napping. When C4 got upset, they went to cry on the carpet area near the table. When S2 went to console C4, W1 stormed in and started to scream that S2 was hurting C4. S2 expressed that they tried to explain what happened but W1 refused to listen and walked out. S2 proceeded to follow W1 outside to explain, and that’s when W1 noticed a small amount of blood on C4’s left eyebrow. W1 accused S2 of hurting C4 and demand that cameras be installed in the classroom. S2 noticed that the parent of C4 was in the car and tried to explain. Per S2 the parent did not say anything at first but then said that they would talk to W1. Per S3, they were not present at the facility on May 22, 2026, however S2 informed S3 of the incident. S3 expressed then did not discuss the incident with anyone other than S1 and S2. Per S1, C4 is known to cry when they do not get their way and is something that is normal. S1 was not present in the classroom but was in the classroom next door. S1 opened the door for W1 and tried to deescalate the situation but W1 did not let them talk.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Priscilla Ochoa
LICENSING EVALUATOR SIGNATURE:	DATE: 08/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260527102012

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HOLLYWOOD PRESCHOOL & KINDERGARTEN	FACILITY NUMBER: 198020113
	VISIT DATE: 08/11/2026

NARRATIVE

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LPA spoke with the parent of C4 and they expressed that they were not present at the facility or on the property on May 22, 2026. LPA attempted to interview Child 1(C1) and Child 2 (C2), however they refused to speak with LPA. LPA did interview Child 3(C3) who expressed that they enjoy their time at daycare and their teachers are kind. LPA interviewed Parent 1 (P1) – Parent 3 (P3), all expressed that they are happy with the care at the facility.

LPA P. Ochoa had S2 recreate how the classroom when the incident occurred. LPA observed a small portable bookshelf used as a divider between the table C4 was playing on and a cot where C1 would have been napping. S2 also placed the blanket on the table and showed LPA were C4 crawled down to cry. Per S2, C4 was sitting on the floor near the corner of the blanket but was not covered.

Based on interviews conducted, the above allegation is deemed UNSUBSTANTIAED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Fazeena Razikeen.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Priscilla Ochoa
LICENSING EVALUATOR SIGNATURE:	DATE: 08/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026

LIC9099 (FAS) - (06/04)

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