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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020156
Report Date: 08/19/2026
Date Signed: 08/19/2026 04:13:25 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2026 and conducted by Evaluator Erica Lujan
COMPLAINT CONTROL NUMBER: 54-CC-20260812094251
FACILITY NAME:MUSE ACADEMY INC., THEFACILITY NUMBER:
198020156
ADMINISTRATOR:PAULA MERCADOFACILITY TYPE:
830
ADDRESS:1135 GAVIOTA AVETELEPHONE:
(310) 924-7515
CITY:LONG BEACHSTATE: CAZIP CODE:
90813
CAPACITY:18CENSUS: 7DATE:
08/19/2026
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Brianna Harvey-OwenerTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Reporting Requirements-Licensee did not notify Community Care Licensing of construction.

Personal Rights-Licensee is providing care in a location that has not been approved by licensing.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA’s) Erica Lujan and Ashley Calderon arrived at the above facility for the purpose of an unannounced 10 Day complaint inspection. LPA’s announced the purpose of the visit and was granted entry into the facility by Director of Education Sarah Kinney. Census was taken. Director Aliciathat Owner Briana Harvey was on her way to the center.

At 11:15 a.m. Owener Briana Harvey arrived to facility. During today's visit, LPA’s conducted observations, record review, and staff interviews to investigate a complaint received to the department on 08/12/2026. LPA was given tour of the facility (indoor and outdoor), facility sketch and the facility roster were provided.

The above complaint allegations are both Substantiated based on the following:

Allegation: Licensee did not notify Community Care Licensing of construction.
***Page 1 out of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Erica Lujan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20260812094251
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: MUSE ACADEMY INC., THE
FACILITY NUMBER: 198020156
VISIT DATE: 08/19/2026
NARRATIVE
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LPA’s observed and inspected Room 1. Owner Briana reported that construction was made to Room 1. Per Brianna, new flooring, new diaper table/countertops/storage space, and dry wall to add two napping partitions were constructed for room 1 (photos taken).

Allegation: Licensee is providing care in a location that has not been approved by licensing.

During the time of construction, Brianna reported that the children were moved to room 2 from July 29- August 10, 2026; room 2 is part of preschool number #198020155, room 2 is a location that has not been approved by licensing under infant license. Per interviews by Staff #1 and Staff#2, they also confirmed children were moved to room 2 between time frame.

The preponderance of evidence standard has been met, therefore, the above allegations is found to be substantiated.

Two B’s deficiency cited during today’s visit for Reporting Requirements and Personal Rights per California Code of Regulation Title 22.

A notice of site visit and Appeal Rights were given to Owner Brianna Harvey.

Exit interview conducted with Owner Brianna Harvey, signature on this report acknowledges receipt of licensing report.

Page 2 out of 2

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Erica Lujan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 54-CC-20260812094251
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: MUSE ACADEMY INC., THE
FACILITY NUMBER: 198020156
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/19/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/19/2026
Section Cited
CCR
101212(e)(4)
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(e) The items below shall be reported to the Department within 10 working days following their occurrence:
(4) Any changes in the plan of operation that affect services to children. The requirement was not met as evidenced by: LPA Lujan observation on 08/18/2026.
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Facility will submit a LIC624 Incident report to the office on duty anaylst and wil CC LPA Lujan via email by POC due date 08/21/2026. Owner Briana Harvey will submit facility sketch LIC 999A to LPA Lujan via email by POC due date 09/09/2026.
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Based on interview with owner Brianna Harvey, new flooring, new diaper table/countertops/storage space, and dry wall to add two napping partitions were constructed for room 1. Per Briana constructed occured on July 29- August 10, 2026.
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Type B
08/19/2026
Section Cited
CCR
101223(a)(2)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Facility will submit a LIC624 Incident report to the office on duty anaylst and wil CC LPA Lujan via email by POC due date 08/21/2026.
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Based on interview with owner Briana, she reported that children were placed in room 2 during construction which room 2 is under their preschool license from July 29-August 10, 2026. Staff #1 and Staff#2, also confirmed children were moved to room 2 between time frame during interviews.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karen Chambers
LICENSING EVALUATOR NAME: Erica Lujan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
LIC9099 (FAS) - (06/04)
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