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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020164
Report Date: 05/21/2026
Date Signed: 06/24/2026 02:11:41 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260421122309
FACILITY NAME:HOORAY MONTESSORI PRESCHOOLFACILITY NUMBER:
198020164
ADMINISTRATOR:HUIPING HUANGFACILITY TYPE:
850
ADDRESS:136 S. BANDY AVETELEPHONE:
(626) 833-3729
CITY:WEST COVINASTATE: CAZIP CODE:
91790
CAPACITY:41CENSUS: 24DATE:
05/21/2026
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Biqin Luo- Teacher TIME COMPLETED:
05:50 PM
ALLEGATION(S):
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Lack of Supervision- Staff allowed daycare child to use the bathroom unsupervised.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Cynthia Reyes and Licensing Staff Youle Qi conducted an unannounced site inspection to investigate the above complaint allegation. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. This inspection was translated in Mandarin with assistance of Youle Qi. Cynthia and Youle met with Biqin Luo, who stated she is a teacher aid and the other staff member is Vici Zhou also said she is a teacher aid. Census of children were taken and Youlie took names and ages of all the children. Huiping Huang (Becky), Director showed up at 915AM and a tour of the facility was conducted.

Lack of Supervision- Staff allowed day-care child to use the bathroom unsupervised. Per RP (Reporting Party). RP stated her child was allowed to use the bathroom without staff escorting him to the bathroom. RP stated her child went to use the bathroom and fell.
Continue on page 2

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20260421122309
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: HOORAY MONTESSORI PRESCHOOL
FACILITY NUMBER: 198020164
VISIT DATE: 05/21/2026
NARRATIVE
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Per LPA observation LPA observed some children from different classrooms walk to the bathroom alone with out their teacher and per interviews with staff, the children would use the bathroom alone because they were not able to walk and take them to the bathroom because of the ratio and they would have to take all 12 children to the bathroom if they did that. Per interview with children, one child stated they went to the bathroom alone and while in the bathroom they fell down and hurt his leg. Child stated he told the teacher and his parent.

The department has On Duty Workers available for questions Monday through Friday at (323) 981-3350 from 8:00 AM - 5:00 PM. To access forms and regulations go online at: www.ccld.ca.gov.

Currently, the licensee is not in compliance with California Title 22 Regulations. Therefore, there was deficiency cited during today's Inspection in accordance with the California Code of Regulations Title 22, Division 12, Chapter 1. Consultation was given on this date in English and in Mandarin.



Exit interview conducted and report was reviewed and given to Wen Wen Cheng (Maggie), Supervisor.

A notice of the site visit was given and must remain posted for 30 days.

LPA, Cynthia Reyes informed Wen Wen Cheng (Maggie),Ssupervisor, that this report dated 05/21/2026 document(s) (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety or personal rights of a child in care. Also, LPA, Reyes informed supervisor Wen Wen Cheng (Maggie) to provide a copy of this licensing report dated 05/21/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months (1 year) from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC9224), or written statement, must be placed in the child’s file for verification. The Acknowledgement form must be maintained in each child’s file immediately upon receipt from parent. Wen Wen Cheng (Maggie), supervisor was provided with a copy of the parent Acknowledgement of Receipt of Licensing Reports Form during this visit.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator Cynthia Reyes
COMPLAINT CONTROL NUMBER: 33-CC-20260421122309

FACILITY NAME:HOORAY MONTESSORI PRESCHOOLFACILITY NUMBER:
198020164
ADMINISTRATOR:HUIPING HUANGFACILITY TYPE:
850
ADDRESS:136 S. BANDY AVETELEPHONE:
(626) 833-3729
CITY:WEST COVINASTATE: CAZIP CODE:
91790
CAPACITY:41CENSUS: 24DATE:
05/21/2026
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Biqin Luo- Teacher TIME COMPLETED:
05:50 PM
ALLEGATION(S):
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Personal Rights- Lack of supervision resulting in daycare child sustaining multiple injuries.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Cynthia Reyes and Licensing Staff Youle Qi conducted an unannounced site inspection to investigate the above complaint allegation. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. This inspection was translated in Mandarin with assistance of Youle Qi. Cynthia and Youle met with Biqin Luo, who stated she is a teacher aid and the other staff member is Vici Zhou also said she is a teacher aid. Census of children were taken and Youlie took names and ages of all the children. Huiping Huang (Becky), Director showed up at 915AM and a tour of the facility was conducted.

Personal Rights- Lack of supervision resulting in daycare child sustaining multiple injuries. Per RP (Reporting Party) on multiple occasions the child sustained multiple scratches on different locations of his body. RP stated she is unsure if her son is being scratched by another child. RP believes it’s lack of supervision resulting in her son sustaining multiple injuries.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20260421122309
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: HOORAY MONTESSORI PRESCHOOL
FACILITY NUMBER: 198020164
VISIT DATE: 05/21/2026
NARRATIVE
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Per LPA interviews with staff and children, no child has had several scratches or have been hurt. LPA reviewed incident reports and no child had several incident reports for scratches and or being hurt. LPA was unable to speak with the RP as the phone number and name was not the same as what was given at the time of the complaint received.

This agency has investigated the complaint alleging Personal Rights- Lack of supervision resulting in day-care child sustaining multiple injuries.

Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Appeal rights were provided.

Exit interview conducted and report was reviewed with Wen Wen Cheng (Maggie), Supervisor.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20260421122309
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HOORAY MONTESSORI PRESCHOOL
FACILITY NUMBER: 198020164
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/21/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/21/2026
Section Cited
CCR
101229(a)(1)
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Care and Supervision. No child(ren) shall be left without the supervision, including visual observation, of a teacher at any time. Supervision shall include visual observation. This requirement is not met as evidenced by: LPAs own observation, and staff and children interviews of children walking to the
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Per Director she stated she informed all staff that children can not go to the bathroom alone with out staff supervision. LPA requested for Director Beth to document her plan of correction in writing, how staff will be with the children at all times during bathroom breaks.
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bathroom alone without staff and children also falling in the bathroom as they are also alone in the bathroom. This poses an immediate health and safety risk to children in care.
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Email the plan by Monday May 25th, 2026
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5