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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020846
Report Date: 02/23/2024
Date Signed: 02/28/2024 10:30:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/28/2023 and conducted by Evaluator Carolyn Tuba
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20231128113447

FACILITY NAME:MARTINEZ FAMILY CHILD CAREFACILITY NUMBER:
198020846
ADMINISTRATOR:MARTINEZ, CHRISTINE MARIEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(626) 251-3169
CITY:ALTADENASTATE: CAZIP CODE:
91001
CAPACITY:14CENSUS: 8DATE:
02/23/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Christine MartinezTIME COMPLETED:
04:05 PM
ALLEGATION(S):
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Provider yells and speaks to day care child in an inappropriate manner.
INVESTIGATION FINDINGS:
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On 2/23/2024, Licensing Program Analysts (LPAs) Carolyn Tuba and Jessica Hopkins-Hernandez conducted an unannounced complaint inspection to deliver findings of the above allegations. A Covid risk assessment was conducted. LPAs met with Licensee, Christina Martinez and a census was taken of 8 children present with 2 adults.
LPA, Tuba conducted interviews, personal observations, and reviewed records on 11/29/2023, 01/10/2024 and 2/23/2024. LPA, Tuba conducted interviews with Reporting Party (RP), Licensee (L), Staff #1 (S1), Child #2 (C2), #3 (C3), #4 (C4), #5 (C5), Witness #1 (W1) and Witness #2 (W2), Parent #1 (P1), #2 (P2). Parent #3 (P3) was not available. Staff #2 (S2) was not present at the facility to interview, and Child#1 (C1) was nonverbal due to age.

Reporting Party alleged Provider yells and speaks to day care child in an inappropriate manner.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Carolyn Tuba
LICENSING EVALUATOR SIGNATURE:

DATE: 02/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 33-CC-20231128113447
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MARTINEZ FAMILY CHILD CARE
FACILITY NUMBER: 198020846
VISIT DATE: 02/23/2024
NARRATIVE
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Provider yells and speaks to daycare child an inappropriate manner: LPA interviewed Licensee and S1 who denied that children were yelled at. According to Licensee, she uses a calm voice only an emergency or if a child is about to hurt themselves. S1 denied that children were yelled at but would at times raise their voice if children were in some danger and stated that Licensee may use a firm voice. LPA interviewed P1, P2, C1, C2, C3 and C4 who made no disclosures regarding staff yelling at the children.

LPA interviewed W2 who denied that children were yelled at but recalled Licensee speaking to C1 in a “harsher” and “scolding” tone. W2 stated that C1 would be spoken to in such a way as C1 would get into trouble. W2 also stated that C1 wasn’t always in trouble but would get spoken in the tone described. According to W2 the tone did not match with the philosophy of the daycare.

Therefore, the allegation has been determined to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Notice of site visit was given to the licensee and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Exit interview conducted and report was reviewed with the licensee, Christine Martinez.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Carolyn Tuba
LICENSING EVALUATOR SIGNATURE:

DATE: 02/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2024
LIC9099 (FAS) - (06/04)
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