<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020849
Report Date: 09/28/2026
Date Signed: 09/28/2026 03:31:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2026 and conducted by Evaluator Diana Ortiz
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260709094141
FACILITY NAME:EVERBROOK ACADEMY, LLCFACILITY NUMBER:
198020849
ADMINISTRATOR:FUENTEZ, TERESAFACILITY TYPE:
850
ADDRESS:520 W. BASELINE RD.TELEPHONE:
(909) 399-0081
CITY:CLAREMONTSTATE: CAZIP CODE:
91711
CAPACITY:132CENSUS: 47DATE:
09/28/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Director, Teresa FuentesTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff not preventing daycare child from pushing other children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/28/26 at 11:30am, Licensing Program Analyst (LPA) Diana Ortiz conducted an unannounced site inspection to deliver the findings regarding the above complaint allegation. LPA met with Director, Teresa Fuentes, who was informed of the purpose of the visit. LPA was guided on a tour of the facility, and a census was taken, during which 47 children and seven (7) staff were observed present. Per Director, there are currently 80 children enrolled.

As part of the investigation, LPA interviewed Director, eight (8) staff members, and five (5) parents including parent of Child #1 (C#1). LPA obtained and reviewed copies of the Personnel Report (LIC 500), Facility Roster, Parent Handbook, four (4) inhouse Incident reports for C#1, staff schedules, copies of several staff timecards, and Classroom Daily Ratio Attendance Tracking Forms for July 9, 2026, and July 10, 2026. LPA also reviewed a random sample of children's and staff files. Reporting Party (RP) was not interviewed due to the complainant being anonymous and no contact information was given.
Page 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 33-CC-20260709094141
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: EVERBROOK ACADEMY, LLC
FACILITY NUMBER: 198020849
VISIT DATE: 09/28/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Allegation 1: Staff not preventing daycare child from pushing other children.

The Reporting Party (RP) stated that the Director places approximately 3-year-old children in the Toddler 2 classroom with children approximately 1.5 years old. RP stated that one of the older children may have special needs and has been pushing other children, which the RP described as a safety hazard. RP reported that teachers have attempted to discuss separating the older children from the younger children with the Director, however, the teachers’ concerns were allegedly dismissed.

Director stated that Toddler 2 classroom serves children from 18 months until approximately 2½ years old. Per Director, a 3-year-old child remained in the toddler classroom because he was scheduled to leave the facility at the end of the month and did not want to put him in a different environment. Director stated she was not aware of Child #1 (C#1) displaying aggressive behavior toward other children. C#1 last day at the facility was on 07/24/26. Director reported no staff concerns regarding safety or supervision, other than concerns raised by two teachers regarding the timing of moving children between classrooms.

Staff #2, #3, #5, #7, and #8 provided consistent statements regarding C#1’s challenging behaviors, including pushing or hitting other children, throwing toys, climbing on furniture, and tantrums. Staff reported that C#1 requires reminders, increased supervision, and at times one-on-one attention. Overall, the staff statements were consistent regarding C#1’s need for additional supervision and support with behavior.

Parents #1-#4 interviewed stated that they do not have any concerns regarding the facility or staff and reported satisfaction with the care provided.

Parent #6 stated that C#1 no longer attends the facility because the family relocated to Texas. Parent #6 reported that C#1 last attended the facility during the last week of July.

During the course of the investigation, LPA conducted interviews with staff and reviewed four (4) in-house incident reports pertaining to C#1, dated 04/20/26, 05/26/26, 06/19/26, and 07/02/26.


Page 2 of 3
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 33-CC-20260709094141
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: EVERBROOK ACADEMY, LLC
FACILITY NUMBER: 198020849
VISIT DATE: 09/28/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
This agency has investigated the complaint alleging that Staff not preventing daycare child from pushing other children. Based on LPA’s interviews conducted, the preponderance of evidence standard has been met; therefore, the allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, are being cited on the attached LIC 9099D page. Deficiencies cited must be cleared to protect the health and safety of children in care.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Director, Teresa Fuentes.





















Page 3 of 3
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2026 and conducted by Evaluator Diana Ortiz
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260709094141

FACILITY NAME:EVERBROOK ACADEMY, LLCFACILITY NUMBER:
198020849
ADMINISTRATOR:FUENTEZ, TERESAFACILITY TYPE:
850
ADDRESS:520 W. BASELINE RD.TELEPHONE:
(909) 399-0081
CITY:CLAREMONTSTATE:CAZIP CODE:
91711
CAPACITY:132CENSUS: 47DATE:
09/28/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Director, Teresa FuentesTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Classroom operating out of ratio.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/28/26, Licensing Program Analyst (LPA) Diana Ortiz conducted an unannounced site inspection to deliver the findings regarding the above complaint allegation. LPA met with Director, Teresa Fuentes, who was informed of the purpose of the visit. LPA was guided on a tour of the facility, and a census was taken, during which 47 children and seven (7) staff were observed present. Per Director, there are currently 80 children enrolled.

As part of the investigation, LPA interviewed Director, eight (8) staff members, and five (5) parents including parent of Child #1 (C#1). LPA obtained and reviewed copies of the Personnel Report (LIC 500), Facility Roster, Parent Handbook, four (4) inhouse Incident reports for C#1, staff schedules, copies of several staff timecards, and Classroom Daily Ratio Attendance Tracking Forms for July 9, 2026, and July 10, 2026. LPA also reviewed a random sample of children's and staff files. Reporting Party (RP) was not interviewed due to the complainant being anonymous and no contact information was given.
Page 1 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 33-CC-20260709094141
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: EVERBROOK ACADEMY, LLC
FACILITY NUMBER: 198020849
VISIT DATE: 09/28/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Allegation 2: Classroom operating out of ratio.

The Reporting Party (RP) states that the Toddler 2 classroom is consistently over the required child-to-staff ratio. RP stated that children from other classrooms are placed in the Toddler 2 classroom, resulting in the classroom being over ratio.

Director stated that Toddler 2 maintains a 6:1 teacher-child ratio and that management monitors ratios throughout the day using daily sheets. She reported that Toddler 2 averages approximately 15–18 children per day and that additional floating staff are available to assist when needed. Director stated she was not aware of any recent instances in which the classroom exceeded ratio. Director reported that staffing schedules are staggered to maintain coverage and stated that she believes the facility has adequate staffing.

Staff #1 stated that the classroom typically has approximately 18 children with 3–4 staff and reported no instances of being out of ratio. Staff #2 and Staff #3 reported that one instance the classroom was out of ratio during morning drop-off, with approximately 19 children and 3 staff, and stated that management was notified and additional staff were sent to assist. However, a date was not provided. Staff #4, Staff #5, Staff #6, and Staff #7 reported no known instances of being out of ratio and stated that additional staff are provided when needed. Staff #8 stated that ratios are monitored through classroom counts and management checks, with additional staff available to assist. All staff stated that management and/or classroom staff are responsible for monitoring ratios.

Parents interviewed stated that they do not have any concerns regarding the facility or staff and reported satisfaction with the care provided.

During the course of the investigation, LPA conducted a walkthrough of the classrooms and observed classrooms operating within ratio. LPA reviewed Staff schedules and reviewed several “classroom daily ratio attendance tracking forms” dated 07/09/26, and 07/10/26.

Based on interviews conducted, documentation reviewed, and LPAs observations, there was no indication or evidence to support the allegations that classroom is operating out of ratio. Based upon the evidence as presented above, the allegation has been determined to be UNSUBSTANTIATED.
Page 2 of 3
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 33-CC-20260709094141
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: EVERBROOK ACADEMY, LLC
FACILITY NUMBER: 198020849
VISIT DATE: 09/28/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Appeal rights were discussed and a copy was given.

Exit interview conducted and report was reviewed with Director, Teresa Fuentes.





















Page 3 of 3
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 33-CC-20260709094141
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: EVERBROOK ACADEMY, LLC
FACILITY NUMBER: 198020849
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/12/2026
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
101223(a)(2) Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(2) To be accorded safe, healthful and comfortable accommodations...
This regulation was not me as evidence by
1
2
3
4
5
6
7
Per Director, C#1 is no longer enrolled at the facility. Director stated that, in the future, the facility will accommodate children exhibiting challenging behaviors and, when necessary, provide one-on-one support until child is calm. Additionally, staff will be provided with additional training to address and respond
8
9
10
11
12
13
14
interviews with Staff provided consistent statements that Child #1 (C#1) engaged in challenging behaviors, including pushing and hitting other children.
8
9
10
11
12
13
14
 to challenging behaviors.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7