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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400154
Report Date: 04/27/2022
Date Signed: 04/27/2022 10:34:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/23/2022 and conducted by Evaluator Tiffanie Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20220323132311
FACILITY NAME:KEITH & HOLLINS FAMILY CHILD CAREFACILITY NUMBER:
198400154
ADMINISTRATOR:BIONKA KEITH & BRANDON H.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 977-0316
CITY:COMPTONSTATE: CAZIP CODE:
90221
CAPACITY:14CENSUS: 9DATE:
04/27/2022
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Bionka Keith & Brandon Hollins, LicenseesTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Personal Rights-Provider told daycare child that he couldn't come back if he cried.
Personal Rights- Provider put a diaper on daycare child that was too small.
Personal Rights- Provider did not change daycare child's diaper in a timely manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), T Tran arrived at the above licensed Family Child Care Home to conduct an unannounced subsequent complaint inspection for the purpose of concluding the investigation of the above allegations. Upon arrival, LPA Bionka Keith & Brandon Hollins, Licensees and observed four daycare children and five licensee's children.
Based upon the evidence obtained during the course of the investigation through interviews, record reviews, and observation the evidence does not support, nor disprove the above allegations licensees denied services to a child that cried. Per licensees, parents provided diapers/pull ups for their own children and licensee changed children's diaper based on the child's needs. Therefore, the allegations have been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
No deficiency was cited at this time. A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the licensees Bionka Keith & Brandon Hollins.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Trevino Cochran
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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