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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270266
Report Date: 07/28/2026
Date Signed: 07/28/2026 04:01:34 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2026 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260724092818
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
304270266
ADMINISTRATOR:VASQUEZ, JENNYFACILITY TYPE:
850
ADDRESS:705 EAST BIRCH STREETTELEPHONE:
(714) 256-2010
CITY:BREASTATE: CAZIP CODE:
92821
CAPACITY:107CENSUS: 106DATE:
07/28/2026
UNANNOUNCEDTIME BEGAN:
02:35 PM
MET WITH:Director, Jenny VasquezTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Criminal Record Clearance-Licensee does not ensure that a staff has a criminal record clearance.
INVESTIGATION FINDINGS:
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On 07/28/2026 at 2:35pm, Licensing Program Analyst (LPA) Sarah Garcia conducted an unannounced initial complaint investigation at the facility. LPA met with director, Jenny Vasquez, who led the LPA on a tour of the facility, and a census was taken. Total census was 106 children and 10 staff members. The facility was operating within compliance with staff-child ratios and licensed capacity. LPA informed the director for the purpose of the visit.

An on-site review of staff records on this date 07/28/2026 indicates all present facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.


Continued on Page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20260724092818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 304270266
VISIT DATE: 07/28/2026
NARRATIVE
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Page 2

During the investigation, LPA Garcia reviewed the Guardian records. The facility received a Conditional Exemption Approval for Staff #1 (S1) on June 8, 2026. LPA also reviewed the facility’s Guardian roster, which reflected that Staff #1 was disassociated on 04/14/2026 and listed as “in process” from 04/29/2026 to 07/28/2026. Guardian issued an additional notice to Staff #1 on July 22, 2026 titled “Incomplete Fingerprint Submission Reminder.” The Director and Staff #1 stated they did not receive the July 22 notice from Guardian; however, Director was unable to provide a roster or proof showing that Staff #1 had a criminal record clearance in Guardian prior to working at the facility.

During today visit 07/28/2026, LPA also printed the July 22 notice letter from Guardian and provided to the director and S1.

Based on LPA’s interviews and record review, the preponderance of evidence has been met; therefore, the allegation that licensee does not ensure that a staff has a criminal record clearance is Substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101170 (e)(3) Criminal Record Clearance is being cited. See LIC 9099D for the deficiency cited. LPA provided director with the Title 22 regulations Sections 101170 for reference.

Exit interview conducted and report was reviewed with the director, Jenny Vasquez. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

End of Report.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20260724092818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 304270266
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/04/2026
Section Cited
CCR
101770(e)(3)
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Section 101770 (e) All individuals subject to a criminal record review...shall prior to working, residing or volunteering in a licensed facility: (3) Request and be approved for a transfer of a criminal record exemption...
This requirement was not met as evidenced by:
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Director submitted the Staff #1 Criminal Record Exemption Transfer Request (LIC 9188) to CPMB transfer email on 7/28/26. LPA obtained proof of recepit of email from director.
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Based on interview and record review, Staff #1 did not obtain a criminal record exmeption transfer in Guardian prior to working at the facility which poses a potential health and safety rights risk to children in care.
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Director will ensure Staff #1 will be cleared and associated prior to working at the facility.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3