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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270403
Report Date: 07/15/2026
Date Signed: 07/15/2026 03:41:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2026 and conducted by Evaluator Cynthia Sun
COMPLAINT CONTROL NUMBER: 06-CC-20260424155618
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270403
ADMINISTRATOR:GONZALEZ. VERONICAFACILITY TYPE:
850
ADDRESS:2515 WEST SUNFLOWERTELEPHONE:
(714) 540-4750
CITY:SANTA ANASTATE: CAZIP CODE:
92704
CAPACITY:78CENSUS: 65DATE:
07/15/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Assistant Director, Brenda RamirezTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Staff does not ensure day care children are provided a safe environment.
Staff does not ensure facility is clean and sanitized.
Staff does not ensure facility playground is free of debris.
INVESTIGATION FINDINGS:
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On 7/15/2026, Licensing Program Analyst (LPA), Cynthia Sun conducted an unannounced complaint inspection for the purpose of delivering findings. This is a continuation of a complaint inspection initiated on 04/30/2026.
Upon arrival LPA met with Assistant Director Brenda Ramirez and was led on a tour of the facility both inside and outside. LPA observed a total of 65 preschool children along with 4 staff.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20260424155618
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270403
VISIT DATE: 07/15/2026
NARRATIVE
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The investigation included interviews with 4 facility staff; 5 parents/guardian; 4 children; a walkthrough of the facility; observation of children’s play areas and equipment; and a review of records related to safety procedures, maintenance, and supervision practices.

Allegation: 1) Staff does not ensure day care children are provided a safe environment:

During the investigation, no hazardous conditions were observed. The indoor and outdoor areas accessible to children were free of visible safety risks. Safety measures—including staff supervision, daily inspections, and adherence to facility policies—were found to be consistent with Title 22 requirements. LPA did not observe any water on the floor.

Staff Interviews conducted and did not reveal concerns regarding staff failing to maintain a safe environment. Staff provided consistent statements indicating they routinely monitor the environment, address potential hazards, and follow established safety procedures. Staff stated children are allowed to play with water inside the classroom with staff supervision. Staff will clean the water dropped on the floor as soon as they observe it.

Allegation: 2) Staff does not ensure facility is clean and sanitized:

During the site visit, the indoor and outdoor environments, restrooms, and common-use surfaces were assessed for cleanliness and adherence to Title 22 health and safety standards.

On 4/3/26, 5/4/26 and 5/13/26, LPA observed the facility was clean, orderly, and free of accumulated dirt or debris. High-touch surfaces, equipment, and rest areas were found to be properly maintained. No evidence was found indicating that staff failed to maintain cleanliness or sanitation within the facility. No health or safety concerns were observed.

Interviewed staff stated the following: “Staff take turn to clean the children’s restrooms during children’s nap time and throughout the day. When children use the restroom, staff stand by the door and remind children to flush toilets and wash their hands. Cleaning is also done every day by janitor at night.”

Staff provided consistent statements confirming that routine cleaning and sanitizing occur daily and are documented as part of the facility’s standard procedures.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20260424155618
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270403
VISIT DATE: 07/15/2026
NARRATIVE
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Allegation: 3) Staff does not ensure facility playground is free of debris:

During the inspection dated 4/3/26, 5/4/26 and 5/13/26, LPA observed the sand area contained minor natural materials such as small rocks and organic debris consistent with typical outdoor environments. No hazardous items, sharp objects, or unsafe trash were observed that would create an immediate health or safety risk to children.

Interviewed staff reported that the playground is inspected daily, and any trash or unsafe items are removed as part of routine cleaning procedures. Staff uses an electric blower and broom to keep sand inside the sand area. Staff statements were consistent and confirmed that the play area is regularly monitored and maintained.

Maintenance records showed scheduled outdoor inspection, debris removal, and raking of the sand area. No documentation or witness statements indicated that staff neglected the outdoor environment or failed to address unsafe debris.

LPA attempted to interview four (4) children and was unable to interview children due to children not qualifying for interview.

During parent interviews. LPA called 7 parents and LPA was able to interview 5 parents. 1 parent stated they had seen feces inside children’s toilet and they did not inform any facility staff regarding their observations.

Based on LPA observations, interviews, and records review; the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations of staff does not ensure day care children are provided a safe environment, staff does not ensure facility is clean and sanitized and staff does not ensure facility playground is free of debris did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Assistant Director Brenda Ramirez. The Assistant Director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00.

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End of Report

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026
LIC9099 (FAS) - (06/04)
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