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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270403
Report Date: 07/15/2026
Date Signed: 07/15/2026 04:19:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2026 and conducted by Evaluator Cynthia Sun
COMPLAINT CONTROL NUMBER: 06-CC-20260424155618
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270403
ADMINISTRATOR:GONZALEZ. VERONICAFACILITY TYPE:
850
ADDRESS:2515 WEST SUNFLOWERTELEPHONE:
(714) 540-4750
CITY:SANTA ANASTATE: CAZIP CODE:
92704
CAPACITY:78CENSUS: 65DATE:
07/15/2026
UNANNOUNCEDTIME BEGAN:
03:44 PM
MET WITH:Assitant Director, Brenda RamirezTIME COMPLETED:
04:17 PM
ALLEGATION(S):
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Day care child sustained injuries due to staff neglect.
INVESTIGATION FINDINGS:
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On 07/15/2026, Licensing Program Analyst (LPA) Cynthia Sun conducted an unannounced inspection for the purpose of delivering the findings for the above allegations. LPA met with Assistant Director, Brenda Ramirez. The census was taken as follows: 1 staff supervising 13 preschool children in room 8, 1 staff supervising 16 preschool children in room 7, 1 staff supervising 19 preschool children in room 6, and 1 staff supervising 17 children in room 5. All children were supervised while children were napping in classrooms.

A review of staff criminal clearance record on this date 07/15/2026 indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.


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Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20260424155618
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270403
VISIT DATE: 07/15/2026
NARRATIVE
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During the investigation, LPA toured the facility on 4/30/2026, 5/4/2026 and 5/13/2026, conducted classroom and playground observations, reviewed 3/2/2026 to 4/28/2026 Incident/Accident Report for Parent/Guardian, and Week 4/20/26 Daily Playground Inspection sheets for Room 7 (seven). LPA also conducted interviews with the reporting party, 5 (five) staff, and 5 (five) parents. LPA attempted to interview 4 children, but they were not qualified for an interview.

On 4/30/2026, 5/4/2026 and 5/13/2026, LPA toured facility with Director Veronica Gonzalez. During inspection on these dates LPA observed staff caring for children and supporting children in the classroom and in the playground. In the LPA observations staff reminded children to walk, slow down, and put toys back in shelves.

During staff interview, staff stated they have conversations with each other regarding children in the facility and how their day is going when supervising children in facility.

On 04/30/2026, LPA conducted parent interviews. LPA called 10 parents and LPA was able to interview 5 parents. One (1) parent stated they saw staff chitchatting with each other outside without supervising the children. One (1) parent stated their child had a mark on the upper eyebrow and staff thought maybe their child fell; the staff didn't really know what happened. One (1) parent stated they had concerns about sand and cement in the playground. Their child has fallen in playground multiple times.

Based on LPA’s observations and interviews conducted with the staff and parents, the preponderance of evidence has been met; therefore, the allegation of Day care child sustained injuries due to staff neglect is Substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101229(a)(1) Responsibility for Providing Care and Supervision Type A violation is being cited. See LIC9099D for deficiency cited.

Exit interview conducted and report was reviewed with Assistant Director Brenda Ramirez. The Assistant Director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00.

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End of Report

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 06-CC-20260424155618
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270403
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/15/2026
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision. (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation. This requirement is not met as evidenced by:
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Assistant director stated In August 2026 facility will provide training to staff on supervision of childcare children. Facility directors will email LPA proof of completed training by 8/17/2026.
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Based on parent interviews conducted. Parent stated the following: they observed staff chitchatting with each other; their child received unexplained injury and staff did not know what happened; their child has fallen on the playground multiple times. This poses an immediate risk to the health, safety, of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026
LIC9099 (FAS) - (06/04)
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