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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270605
Report Date: 07/07/2026
Date Signed: 07/07/2026 11:32:07 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/29/2026 and conducted by Evaluator Alma Castro
COMPLAINT CONTROL NUMBER: 06-CC-20260629144637
FACILITY NAME:MARINERS CHURCH PRESCHOOLFACILITY NUMBER:
304270605
ADMINISTRATOR:CILDERMAN, NICOLEFACILITY TYPE:
850
ADDRESS:5001 NEWPORT COAST DRIVETELEPHONE:
(949) 769-8261
CITY:IRVINESTATE: CAZIP CODE:
92612
CAPACITY:152CENSUS: DATE:
07/07/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Director, Nicole CildermanTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff had inappropriate interaction with children in care.
Staff did not ensure that hazards were inaccessible to children in care.
INVESTIGATION FINDINGS:
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On 7/7/2026, Licensing Program Analyst (LPA), Alma Castro, conducted an unannounced visit to the facility to initiate and deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with Director, Nicole Cilderman, and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 39 children and 11 staff.

On 06/29/2026, the Orange County Regional Child Care Licensing Office received a complaint with the allegations listed as: 1) Staff had inappropriate interaction with children in care and 2) Staff did not ensure that hazards were inaccessible to children in care.

On 07/07/2026, LPA made an unannounced visit to the facility and interviewed staff and children. Director provided LPA with children’s roster and other documents pertinent to the investigation.
During investigation, LPA interviewed three (3) staff and three (3) children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20260629144637
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MARINERS CHURCH PRESCHOOL
FACILITY NUMBER: 304270605
VISIT DATE: 07/07/2026
NARRATIVE
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During interviews, all three (3) interviewed staff stated they had not witnessed children respond to the alleged activity in a negative manner. All three (3) children interviewed provided similar positive experiences with the classroom activity and teachers. LPA Castro did not observe any hazards in the classroom. Anything that could pose a danger to children in care was observed to be out of reach and inaccessible to children.

The Orange County Regional Child Care Licensing Office has investigated 1) Staff had inappropriate interaction with children in care and 2) Staff did not ensure that hazards were inaccessible to children in care. Based on the information gathered from LPA’s interviews and record reviews, although the allegation may have happened or is valid, there was not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Nicole Cilderman.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2