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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270620
Report Date: 07/07/2026
Date Signed: 07/07/2026 10:44:06 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/03/2026 and conducted by Evaluator Karen Navar
COMPLAINT CONTROL NUMBER: 06-CC-20260503141209
FACILITY NAME:ADVENTURES IN LEARNING IIFACILITY NUMBER:
304270620
ADMINISTRATOR:MENDOZA, SUSANAFACILITY TYPE:
850
ADDRESS:1111 EL CAMINO REALTELEPHONE:
(714) 730-5458
CITY:TUSTINSTATE: CAZIP CODE:
92780
CAPACITY:79CENSUS: 18DATE:
07/07/2026
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Director-Susana MendozaTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Staff does not ensure facility is clean and sanitized.
Staff does not ensure facility sink is in good repair.
Staff does not ensure facility is free of odor.
INVESTIGATION FINDINGS:
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On 07/07/2026, Licensing Program Analyst (LPA), Karen Navar conducted an unannounced complaint inspection for the purpose of delivering findings. This is a continuation of a complaint inspection initiated on 05/03/2026.

Upon arrival LPA met with Director Susana Menoza and was led on a tour of the facility both inside and outside. LPA observed a total of 18 preschool children along with 3 staff.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Continue to page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20260503141209
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ADVENTURES IN LEARNING II
FACILITY NUMBER: 304270620
VISIT DATE: 07/07/2026
NARRATIVE
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On 05/03/2026, the Orange County Child Care Office received a complaint alleging: 1) Staff does not ensure facility is clean and sanitized. 2) Staff does not ensure facility sink is in good repair. 3) Staff does not ensure facility is free of odor. Reporting Party (RP) said the facility is extremely dirty with a strong foul odor. Children’s bathroom has a strong fecal smell and the walls are dirty. The sink in the children’s bathroom does not work. Carpets are badly stained and floors are filthy.

During the investigation, LPA conducted an unannounced inspection on 05/05/2026 and toured the facility with director Susanna, observed three classrooms Sunshine Room, Blue Bird Room, and Red Bird Room, obtained documents; Personnel Report LIC500, Children’s Roster, Staff Cleaning Responsibilities for opener and closure, Receipt for bathroom sink part dated 4/29/2026, obtained facility photos, and conducted 4 (four) staff interviews (S1-S4), attempted 4 (four) children (C1-C4) interviews, and attempted 5 (five) parent interviews.


Regarding allegation, “Staff does not ensure facility is clean and sanitized.” During LPA staff interviews 4 (four) staff interviewed stated that staff are responsible for ensuring the facility stays clean and safe for children in care and have not had any concerns or heard of any concerns regarding the cleanliness of the facility. During records review LPA observed Closing/Opening checklist describe staff job duties to include cleaning, to ensure facility is free from damage or needing repairs, and supplies are stocked. During unannounced facility inspections on 05/05/2026, LPA observed indoor activity space, toiletries, carpets, floors, bathrooms, equipment, and furniture were clean and observed to be in good repair and free of sharp edges. The outdoor activity space was inspected for compliance. The playground was enclosed by a fence at least four feet in height. The surface of the outdoor activity space was well maintained and free of hazards. The outdoor equipment and toys were in good repair and free of sharp edges. During inspection, LPA obtained photos of cleaning equipment and 3 air purifiers located in the office and classrooms.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20260503141209
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ADVENTURES IN LEARNING II
FACILITY NUMBER: 304270620
VISIT DATE: 07/07/2026
NARRATIVE
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Regarding allegation “Staff does not ensure facility sink is in good repair.” LPA and director toured 2 facility bathrooms; 1 bathroom located next to Sunshine Room had 2 toilets and 2 sinks in the bathroom. During observation of sinks LPA experienced 1 sink not to turn on. Director stated that the sink has been turned off due to a small leak and that it is in the process of getting fixed. Director provided LPA with receipt with part ordered for sink dated 4/29/2026. During LPA interviews 4 (four) staff stated that the bathroom sink next to Sunshine room has been turned off for about 3 weeks due to a leak and that the part has been ordered.

Regarding allegation “Staff does not ensure facility is free of odor.” During unannounced facility inspection on 05/05/2026, LPA inspected the indoor areas and areas accessible to children at the time of the visit and observed the smell of food cooking and no foul odor. Director stated that children are eating morning snacks. During classroom inspections LPA observed staff supporting children while eating; and air purifiers to be turned on. 4 (four) staff interviewed stated that they have not experienced or had any concerns about any odors. During facility inspection of bathroom, LPA did not smell any fecal smell in the children’s bathroom.

During parent interviews. LPA called 5 (five) parents and LPA was able to interview 2 (two) parents. The 2 (two) interviewed parents did not divulge any information pertaining to the allegation. LPA attempted to interview 4 (four) children and 1 (one) child qualified to be interviewed. C1 did not divulge any information pertaining to odor and stated that S4 clean the classrooms and that there are napkins at the sink for the children to use.

Based on LPA observations, interviews, and records review; the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations of 1) Staff does not ensure facility is clean and sanitized. 2) Staff does not ensure facility sink is in good repair. 3) Staff does not ensure facility is free of odor did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Director Susana Mendoza . The Director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00.

End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3