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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270788
Report Date: 07/17/2026
Date Signed: 07/22/2026 08:59:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2026 and conducted by Evaluator Patricia Duron
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260507141716
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270788
ADMINISTRATOR:LORENZO, NICOLEFACILITY TYPE:
830
ADDRESS:5396 WALNUT AVETELEPHONE:
(949) 551-6808
CITY:IRVINESTATE: CAZIP CODE:
92604
CAPACITY:28CENSUS: 13DATE:
07/17/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Nicole Lorenzo Director TIME COMPLETED:
11:40 AM
ALLEGATION(S):
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Staff did not provide adequate supervision to a daycare child.
Staff did not properly report incidents involving a daycare child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Patricia Duron conducted an unannounced complaint visit to deliver the complaint findings for the above allegations. This is a continuation of the investigation initiated on 05/14/26. LPA met with Facility Representative, Nicole Lorenzo and informed her of the purpose of the visit. LPA was guided on a walkthrough of the facility by Facility Representative. Census was taken. The overall census observed was 4 staff members with 13 infants.
A review of staff records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 05/07/2026 a complaint was filed with the Licensing office alleging (1) Staff did not provide adequate supervision to a daycare child. (2) Staff did not properly report incidents involving a daycare child.
During the course of investigation, LPA interviewed staff members, and parents, reviewed records and conducted classroom observation.

Page 1 of 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20260507141716
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270788
VISIT DATE: 07/17/2026
NARRATIVE
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During the course of the investigation, LPA toured the facility, conducted interviews, reviewed files, obtained records and conducted classroom observation.

Regarding allegation (1) Staff did not provide adequate supervision to a daycare child. LPA interviewed staff members. Staff members stated they have not witnessed staff not providing adequate supervision to a daycare child.

Regarding allegation (2) Staff did not properly report incidents involving a daycare child. LPA interviewed staff members. Staff members stated they have not witnessed staff not properly reporting incidents involving a daycare child.

LPA was unable to interview children due to their age and being non-verbal.

LPA interviewed parents. All interviewed parents stated they did not have any concern with facility regarding the above allegations.

Based on interviews and record review, there is insufficient evidence to corroborate the allegations: (1) Staff did not provide adequate supervision to a daycare child. (2) Staff did not properly report incidents involving a daycare child. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day care facility, therefore the allegations are Unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative, Nicole Lorenzo.



Page 2 of 2. End of Report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2