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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304300472
Report Date: 10/13/2022
Date Signed: 10/13/2022 12:56:52 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/12/2022 and conducted by Evaluator Carmen Odom
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220712155220
FACILITY NAME:TORRES, MIREAFACILITY NUMBER:
304300472
ADMINISTRATOR:TORRES, MIREAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(714) 750-5231
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:14CENSUS: 0DATE:
10/13/2022
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Mirea Torres - LicenseeTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Licensee and her daughter handled daycare children in a rough manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Carmen Odom conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 07/15/22. At 11:00am, LPA Odom met with Licensee, Mirea Torres who guided LPA on a tour of the facility. Census was taken and there was a total of 0 children in care and no assistant or other adults present.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 07/12/22 alleging licensee and daughter handled children in a rough manner. The complaint party (CP) alleged on several occasions licensee (S1) and licensee’s adult daughter (A2) would scream, yell, grab and pull children’s hair.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 06-CC-20220712155220
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TORRES, MIREA
FACILITY NUMBER: 304300472
VISIT DATE: 10/13/2022
NARRATIVE
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During the investigation LPA Odom interviewed Complaining Party, Licensee, 1 staff, 1 child, Investigator interviewed 1 additional child and 4 parents. LPA Odom reviewed the Children’s Roster and took pictures of the facility.

During an interview on 09/02/22, Licensee (S1) stated, if a child does not listen or is misbehaving, they will talk to the child and if the behaviors continues, they will speak with the child’s parents. S1 stated A2 has never been involved in the childcare or had communication with the children in care. S1 stated if A2 was in the facility during childcare hours they would only speak to their own child who would also attend the childcare. S1 stated they may have a loud tone of voice, but they have never yelled at the children or treated the children in a rough manner.

During an interview on 09/02/22, Staff #2 (S2) stated during the time they worked in the childcare they observed S1 yell at the children because they went into the backyard without permission. On more than 1 occasion S2 observed S1 would yell at C2 and S2 told S1 not to yell at C2 and S1 told S2 that parent allowed S1 to yell at C2. S2 disclosed they observed A2 yell at Child #3 (C3), and they told S1 and S1 did not do anything about it. A2 would also scream at the children when the children would walk to the restroom while A2 was playing video games in the living room. S2 stated they never observed S1 or A2 hit or treat the children in a rough manner, but S2 did not have a set schedule there were days they would only work half days.

LPA Odom interviewed 1 child on 09/02/22. C1 stated A2 would not assist in the childcare but the days that A2 was at the facility A2 would yell at C1 and other childcare children. C1 stated they have also observed S1 yell at the younger childcare children. C1 disclosed they observed S1 pull Child #4 (C4) hair.
Investigator interviewed Child #2 (C2) on 08/16/22. C2 disclosed A2 will scream at the children in care to “shut up” when A2 is playing Nintendo in the living room.

LPA Odom attempted to interview 11 parents; however, 4 parents were available on 09/19/22 and 09/20/22. None of the parents disclosed any concerns while their children were in care.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 06-CC-20220712155220
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TORRES, MIREA
FACILITY NUMBER: 304300472
VISIT DATE: 10/13/2022
NARRATIVE
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Based on LPA’s facility inspection, observations, interviews conducted with complaint party, licensee, 1 assistant, 2 children, 4 parents and records reviewed it has been determined that S1 and A2 yell at the children in care. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

In the areas that were evaluated, the facility was not in compliance of the California Code of Regulations, Title 22, Division 12. The following citation under Personal Rights 102423(a)(4) was issued today on the attached LIC 809D.

LPA Odom informed licensee Silvia Perez that this report dated 10/13/22 document 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care. Also, LPA Odom informed the licensee to provide a copy of this licensing report dated 10/13/22 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the licensee Mirea Torres in Spanish. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 06-CC-20220712155220
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TORRES, MIREA
FACILITY NUMBER: 304300472
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/13/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/13/2022
Section Cited
CCR
102423(a)(4)
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Personal Rights 102423 (a) Each child receiving services from a family childcare home... (4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited... This requirement is not met as evidence by:
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Licensee stated they might close the license effective 10/14/22 but licensee is not completely sure they will notify LPA on 10/14/22. LPA informed licensee if they decide surrender the license they need to submit a letter in writing attached with the license. LPA informed licensee that the department will be scheduling an NCC meeting with licensee
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Based on interviews conducted with staff and children S1 and A2 have yelled at the children in care. This is an immediate risk to the safety of the children in care.
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to discuss the citations.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
LIC9099 (FAS) - (06/04)
Page: 7 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/12/2022 and conducted by Evaluator Carmen Odom
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220712155220

FACILITY NAME:TORRES, MIREAFACILITY NUMBER:
304300472
ADMINISTRATOR:TORRES, MIREAFACILITY TYPE:
810
ADDRESS:12812 ARLETTA CIRCLETELEPHONE:
(714) 750-5231
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:14CENSUS: 0DATE:
10/13/2022
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Mirea Torres - LicenseeTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Licensee’s husband involved in inappropriate interactions with a daycare child.
Licensee’s husband threatened daycare child.
Daycare children engaged in inappropriate interactions while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Odom conducted an unannounced complaint inspection for the purpose of delivering complaint findings for the complaint investigation that was conducted by Investigations Branch, Investigator E. Bellucco. This is a continuation on the investigation initiated on 07/15/2022. Licensee Mirea Torres took LPA on a facility tour. There were 0 school age children present.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

During the investigation, Investigator Bellucco interviewed complaining party, licensee, 1 adult, 1 staff, 2 children, 1 parent, Garden Grove Police Detective and obtained police report.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 06-CC-20220712155220
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TORRES, MIREA
FACILITY NUMBER: 304300472
VISIT DATE: 10/13/2022
NARRATIVE
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Complainant alleged Adult #1 (A1) was involved in inappropriate interactions with a daycare child, A1 threatened daycare child, and daycare children engaged in inappropriate interactions while in care. Complainant stated, C1 disclosed to CP that on several occasions A1 kissed C1 on the mouth and would give C1 prolonged hugs which would make C1 uncomfortable. A1 threated C1 not to tell anyone about the kissing and inappropriate touching.

Investigator Bellucco interviewed Licensee on 8/16/22. Licensee (S1) stated, A1 works a full-time job and S1 has never left C1 alone with any adult or adult family member while C1 was in care. S1 disclosed they previously had their childcare hours 24/7 because CP requested overnight and weekend childcare services for C1. S1 stated they would care for C1 6-7 days weekly. S1 denied any adult present in the home being abusive to C1.

Investigator interviewed Adult (A1) on 9/22/22, A1 stated they never had any contact with C1. A1 stated they are not involved in the childcare because they have a full-time job.

Investigator Bellucco interviewed 1 Staff on 8/16/22, Staff #2 (S2) stated, when S2 began working at the childcare facility they became aware that S1 would care for C1 in the evening and occasional sleep overs due to CP working 2 jobs. S2 disclosed they never observed S1 or any adult present in the facility touch or hurt C1.

Investigator Bellucco interviewed 2 children on 8/16/22, C1 stated S1 has been caring for C1 since they were 5 years old and during the time when CP had 2 jobs C1 had to stay overnight on several occasional until the age of 8. C1 disclosed about a year ago A1 kissed C1 on the lips and recently before leaving the childcare A1 gave C1 a hug in which it made C1 feel uncomfortable. C1 was interviewed by Garden Grove Police Department (GGPD) Detective Nickolic. C1 told GGPD Detective that nothing else occurred aside from the kiss on the lips and uncomfortable hug. Child #2 (C2) stated they like attending the childcare, but they don’t like it when S1 places the children in the resting room after lunch until parents pick up the children.
During the course of the investigation, Investigator Bellucco was in contact with Detective Nickolic from GGPD. Detective informed Investigator that the case was being deactivated after the CAST interview with C1 and statements from A1.
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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 06-CC-20220712155220
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TORRES, MIREA
FACILITY NUMBER: 304300472
VISIT DATE: 10/13/2022
NARRATIVE
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Based on the investigation conducted by this agency, interviews conducted with complainant party, Licensee, 1 staff, 1 adult, 2 children, 1 parent, GGPD, in addition, reviews of children’s roster, and police report, it was determined there was insufficient evidence that A1 had inappropriate interactions with C1, or that A1 threatened C1, or engaged in inappropriate interactions with C1. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted with Licensee, Mirea Torres. Notice of Site Visit was posted during the visit. Licensee was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Licesee was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 7